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Former Member

desktops&display rules

i have applied a rule and assigned it to to portal user, it's was working fine yesterday but now it's does not work, i have not benne any changes to the rule

any idea?

thanks

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4 Answers

  • Best Answer
    Oct 10, 2008 at 12:27 PM

    Hi,

    Just check are there any rules with if (user=) or if(role=) before your rule... In such a case, system will take that general if condition.

    More over make sure your rule is the first entry in the list and then other entries.

    Regards,

    Srinivas.

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  • Oct 10, 2008 at 12:32 PM

    Hi Abdellatif,

    Check the following options,

    1.Check the user is added properly in rule collection or try it by adding it to the master rule collection(Here the user name is case sensitive).

    2.After adding the user to the master rule collection if you change the id of the framework then some times it won't take the created rule definition.Check by re adding the famework page to Desktop page again.

    3.Create new rule and try the same.

    If your not getting any solution , can you post the exact error what ever you are getting.

    Regards,

    Rudradev Devulapalli

    Appreciate helpful answers.

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    Former Member
    Oct 10, 2008 at 12:45 PM

    try to clear the cache from system administration-navigation

    try to create the rule again

    Thanks

    Bala Duvvuri

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    Former Member
    Oct 10, 2008 at 09:57 PM

    Hi Bakkali,

    THe above mentioned are all good suggestions to check and test. If all the above still does not work, try to restart the Portal (since you are sure that nothing was change since yesterday and its working fine).

    At times, restarting the Portal helps resolve some strange encounters.

    Hope that helps and awrd points for helpful suggestions.

    Ray

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