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Former Member

SCOT mail waiting

HI Forum,

We have problem in SAP SCOT..there are more 600 mails are waiting.i already run the program RSCONN01 every 10 minutes but still prb is same..we have execute start send process in scot but no solutions..default domain is set ..please help.

Tejendra

006590876045

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3 Answers

  • Oct 10, 2008 at 09:58 AM

    whats the error message?.... is SMTP port open?... Have you followed the steps on the SMTP guide?... are the mails going to addresses inside or outside the domain?

    You need to give use more info

    Regards

    Juan

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    • Former Member Former Member

      Hello,

      go to SCOT --> Utilities > overview of send orders> send status, click on waiting and execute. you will get a list of waiting emails.

      in last col you can see the Msg code, click on the code for detailed information, why it is waiting in queue.

      you can select the messages and send manually.

      Chees,

      -Sunil

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    Former Member
    Oct 10, 2008 at 08:24 PM

    Hello,

    Have you tried to send a send a test mail. you can do this by sending a mail to your id, in tocde SBWP > email message.

    After you send this, see the status in SOST. try to manually process by selecting the individual mail. if it throws you some error please post here.

    You said that its status is in "Waiting".

    Also note that the mail delivery time is taken from the user time zone. so if there is any difference in the user time zone and system time zone, there might be waiting condition.

    Regards,

    Debasis.

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    • Former Member Former Member

      I solved my SCOT SMTP e-mail issues. Here are my solutions

      1. Emails were not delivered after so many hours,

      2. So many e-mails waiting in SCOT queue with status "In Transit"

      Solution.

      We are at SAP Netweaver, but the concept is pretty similar in ECC and 4.6 I am using the SAP SMTP Plugin.

      First what the messages in SCOT mean

      Completed

      Number of successfully completed send orders, that is, the messages

      were sent to the recipients.

      Error

      Number of send orders that were not successfully completed, that is,

      the messages could not be sent to the recipients.

      In transit

      Number of send orders that are currently in process outside of the

      R/3 System, that is, the messages have been transferred to the

      external nodes by the SAPconnect send process but neither a positive

      nor a negative status message has been received.

      Waiting

      Number of send orders that are currently still within the R/3

      System, that is, the messages have not yet been registered by the

      SAPconnect send process. (Waiting send orders are not yet assigned

      to a node, therefore only the values for the higher-level scheduled

      lines 'Address type' and 'System/Client' are displayed.)

      The values in the last two columns (Duration in transit, Duration

      waiting) refer to the average processing times (in hours and minutes)

      for the respective send orders. The processing time period is defined by

      the following events:

      Duration in transit

      Time from the transfer of the message to the external node to the

      receipt of the first status message reporting the delivery or

      non-delivery.

      Duration waiting

      Time from the creation of the send order by an R/3 application to

      the transfer of the message to the external node by the SAPconnect

      send process.

      ===============

      You need to turn of the waiting of a receipt in SCOT

      Thi is under Scot => Settings => Confirmation of Receipt

      Choose "SAP connect does not expect a receipt fro Internet Mail"

      So those in 'Transisit" did send, SAP is just saying "I never received a receipt' You can ignore them.

      Now using tcode SOST you can adjust the time manually, but here comes SMTP Time Settings as to the root cause of the dealy.

      I am working a large Military Project so we use UTC

      But the systems are in the East Coast and run in UNIX under EST (Eastern Standard Time)

      So my emails , even though I sent them at 1pm would only be delivered at 6pm as EST is 5 hours behind UTC.

      Now timezones are set in tcode TZAC

      So I set my systems Time Zone as UTC - 5 (to subtract the 5 hours) which = EST where our systems are at.

      UTC is nice as it avoids the daylight savings times issues

      So yes, SAP SMTP Plugin converts all e-mails to the timezone of the server, not the user.

      Tcode SOST will show you this.

      Note your locatl time

      Send a Short Message System => Short Message

      choose a email account such as your work e-mail and choose 'Internt Address"

      Now check SOST and note the time on the email. if it is different that is a Time Zone Problem.

      In short your timezones of SAP and Host must match or SMTP will delay x number of hours that the time zones differ.

      Enjoy

      Kelly

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    Former Member
    Oct 10, 2008 at 08:58 PM

    Check to see any lock entries in SM12 and also check if the RFC is working fine. This might be a gateway issue. Reregister the program with SAP in such case.

    R,

    Pankaj

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