I've created a credit memo on TCODE VA01,

[former_member1073252]

Good afternoon,

I've created a credit memo with billing reference on VA01 because we've billed to the customer with an incorrect price. Now my credit memo is not completed

And it has been rejected

I know is not a credit block, could someone help me.

Thank you

[Jelena]

Based on the question verbiage, it seems that you are a business user rather than a person responsible for the configuration and maintenance of the SAP system. If so, please reach out to the local SAP Support team instead of SCN with such issues. We don't have any knowledge here of specific configuration in your system, any enhancements you might have and your business process.

If you are not a business user then please do some analysis in your system (this needs to be done before posting a question on SCN). There is not enough information provided to answer this question intelligently and no evidence of effort made to troubleshoot this issue locally.

[JL23]

you have seen the words highlighted in yellow in your second screenshot?

use IMG transaction OVAG and check the indicator in column BiC for your rejection reason. If that is empty then your document is still billing relevant and will not be completed with a rejection.

If you change this customizing then you need to use the report SDVBUK00 to update old documents.