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E-mail integration configuration

When I go to the "E-mail Inbox" workcenter in the webui, and click "Transfer to CRM" of an e-mail I get the following alert message:

"SAP CRM solution cannot access Microsoft Outlook

Apllication was stoppen"

A hint on where to configure or resolve this would be very much appreciated

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2 Answers

  • Best Answer
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    Former Member
    Oct 30, 2008 at 11:22 PM

    Hi,

    You have to install the Collaboration Data Object in your computer, you can find on this link:

    http://www.microsoft.com/downloads/details.aspx?FamilyId=2714320D-C997-4DE1-986F-24F081725D36&displaylang=en

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    Former Member
    Apr 30, 2009 at 12:23 PM

    Hi,

    I am facing the same issue - message "SAP CRM solution cannot access Microsoft Outlook

    Apllication was stopped" appears when I select the "Transfer to CRM" link. Can you please confirm which Java version you installed to resolve this?

    Many thanks,

    Onkar.

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