E-mail integration configuration

[olivier_schietecat2]

When I go to the "E-mail Inbox" workcenter in the webui, and click "Transfer to CRM" of an e-mail I get the following alert message:

"SAP CRM solution cannot access Microsoft Outlook

Apllication was stoppen"

A hint on where to configure or resolve this would be very much appreciated

[Former Member · Accepted solution]

Hi,

You have to install the Collaboration Data Object in your computer, you can find on this link:

http://www.microsoft.com/downloads/details.aspx?FamilyId=2714320D-C997-4DE1-986F-24F081725D36&displa...

[olivier_schietecat2 · Accepted solution]

I have tried the Collaboration Data Object, though it didn't resolve the issue. I did get it to work when I installed a lower Java version. Thank you for your reply!

[Former Member]

Hi,

I am facing the same issue - message "SAP CRM solution cannot access Microsoft Outlook

Apllication was stopped" appears when I select the "Transfer to CRM" link. Can you please confirm which Java version you installed to resolve this?

Many thanks,

Onkar.

[Former Member]

I am having the same issue. I tried JRE 1.4.2_6 but that did not resolve the issue. How did you all resolve the issue?