Client Tools Install - At least one port in the range 4520-4539 must be open for the installation

[omacoder]

Error while trying to install the update package of 4.2 SP5 Client Tools

I'm trying to update my desktop to the latest tools (BIPLATCLNT4205_0-70000090)

I have downloaded the software to my local drive, not a network drive.
I have extracted the EXE.
I am right clicking on the setup.exe and choosing Run as Administrator...

Fatal Error : At least one port in the range 4520-4539 must be open for the installation to proceed. Please ensure that no application or firewall is blocking this range.

I have uninstalled virus scanner from my PC, I have opened this port range on my Windows Firewall both inbound and outbound and my IT network team gave me exclusive access through the Sonicwall to try and perform the installation, yet the error persists.

I reviewed note 2148932 but the resolution in this note does not apply to me.

I submitted an incident with SAP and they said my desktop needs to communicate with the server through port 4520.

What server is my desktop client install trying to communicate with?

I run Fiddller and try the software install, Fiddler is not picking up any network traffic.

Attached is the install log:

08:33:45.678 Log opened on 2018/04/20 08:33:45
08:33:45.679 Setup engine launch from install media
08:33:45.679 Engine 64-bit capable: true
08:33:45.680 Mapping system locale to installer lang code...
08:33:45.680   Language: en
08:33:45.680   Country: US
08:33:45.680 Initializing string resolver for the first time.
08:33:45.680   Available setup langs: ar;cs;da;de;en;es;fi;fr;he;hu;is;it;ja;kk;ko;nb;nl;pl;pt;ro;ru;sk;sl;sv;th;tr;uk;zh_CN;zh_TW
08:33:45.680   Initial setup lang:    en
08:33:45.680 Parsing file: C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\setup.engine\uitext\setup.engine.lang_en.uitext.xml
08:33:45.683 Number of strings parsed: 150
08:33:45.684 Detecting product du dir...
08:33:45.684 Parsing product seed file: C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\product.seed.xml
08:33:45.696 No manifest under: C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\\InstallData\\InstallManifest.sqlite -- not loading product DU from install dir.
08:33:45.696 Successfully detected product DU dir at: C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\
08:33:45.696 Product du dir = C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\
08:33:45.696 Building Product Definition...
08:33:45.697 Detecting product du dir...
08:33:45.697 No manifest under: C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\\InstallData\\InstallManifest.sqlite -- not loading product DU from install dir.
08:33:45.697 Successfully detected product DU dir at: C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\
08:33:45.697 LangPackUtil: No lang packs in current installer
08:33:45.697 Note: no available language packs were detected.
08:33:45.697 S-Bank(0x0520B418)::setV create $os.family with Windows
08:33:45.697 S-Bank(0x0520B418)::setV create $os.platform with windows
08:33:45.697 S-Bank(0x0520B418)::setV create $os.processor with x86
08:33:45.697 S-Bank(0x0520B418)::setV create $os.memoryarchitecture with 64
08:33:45.699 S-Bank(0x0520B418)::setV create $os.version with 10.0-WORKSTATION
08:33:45.699 S-Bank(0x0520B418)::setV create $os.servicepack with 0
08:33:45.699 S-Bank(0x0520B418)::setV create $os.distribution.name with MSWindows
08:33:45.699 S-Bank(0x0520B418)::setV create $os.distribution.version with 
08:33:45.699 S-Bank(0x0520B418)::setV create $os.machinename with BRIANK
08:33:45.699 S-Bank(0x0520B418)::setV create $file.separator with \
08:33:45.699 S-Bank(0x0520B418)::setV create $path.separator with ;
08:33:45.699 S-Bank(0x0520B418)::setV create $line.separator with 


08:33:45.699 S-Bank(0x0520B418)::setV create $isSilent with false
08:33:45.699 S-Bank(0x0520B418)::setV create $setup.engine$folder with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\setup.engine\
08:33:45.699 S-Bank(0x0520B418)::setV create $logs.folder with C:\Users\briank\AppData\Local\Temp\2018.04.20.08.33.45\
08:33:45.700 S-Bank(0x0520B418)::setV create $debug with false
08:33:45.700 S-Bank(0x0520B418)::setV create $setup.engine$version with 1.0
08:33:45.700 S-Bank(0x0520B418)::setV create $ToShowthePhaseWiseScreen with false
08:33:45.700 S-Bank(0x0520B418)::setV create $CheckIfCommentTheJREListener with true
08:33:45.700 S-Bank(0x0520B418)::setV create $ToReadProductID with 14.2.5.2618
08:33:45.700 S-Bank(0x0520B418)::setV create $user.name with briank
08:33:45.700 S-Bank(0x0520B418)::setV create $user.home with C:\Users\briank
08:33:45.700 S-Bank(0x0520B418)::setV create $product.shortname with BusinessObjectsClient
08:33:45.700 S-Bank(0x0520B418)::setV create $product$targetobjectmodel with 32
08:33:45.700 S-Bank(0x0520B418)::setV create $available.ui.langs with cs;da;de;en;es;fi;fr;hu;it;ja;ko;nb;nl;pl;pt;ro;ru;sk;sl;sv;th;tr;zh_CN;zh_TW
08:33:45.700 S-Bank(0x0520B418)::setV create $available.langpack.langs with 
08:33:45.700 S-Bank(0x0520B418)::setV create $product.installiverseId with aurora
08:33:45.700 S-Bank(0x0520B418)::setV create $dialog.file.dir with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\setup.ui.framework\dialogs\
08:33:45.700 S-Bank(0x0520B418)::setV create $ui.binary.dir with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\actions\
08:33:45.700 S-Bank(0x0520B418)::setV create $ui.resources.dir with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\setup.ui.framework\resources\
08:33:45.700 S-Bank(0x0520B418)::setV create $dialog.uitext.dir with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\setup.ui.framework\uitext\dialog\
08:33:45.700 S-Bank(0x0520B418)::setV create $product.uitext.dir with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\setup.ui.framework\uitext\BusinessObjectsClient\
08:33:45.700 S-Bank(0x0520B418)::setV create $framework.uitext.dir with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\setup.ui.framework\uitext\framework\
08:33:45.700 S-Bank(0x0520B418)::setV create $du.dir with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\
08:33:45.700 S-Bank(0x0520B418)::setV create $du.id with product.boec.patch-4.2.5.0-core-32,14.2.5.2618
08:33:45.700 S-Bank(0x0520B418)::setV create $du.actionsdir with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\actions\
08:33:45.700 S-Bank(0x0520B418)::setV create $InstallMode with new
08:33:45.700 S-Bank(0x0520B418)::setV create $wasCanceled with false
08:33:45.700 Installed SetupEngine version could not be determined from: InstallData\setup.engine\setupengine.version
08:33:45.700 Engine version check:
08:33:45.700   Running engine version: 382
08:33:45.700   Minimum engine version: 60
08:33:45.702 Calculating processed install state...
08:33:45.702 GetProcessedInstallState - took 0.000 seconds.
08:33:45.704 Contents of the framework property bank after merging command line and response file properties:
08:33:45.704 +====== DUMP FOR PROPERTYBANK =======
08:33:45.704 | Number of properties: 0
08:33:45.704 +====================================
08:33:45.704 Default properties:
08:33:45.704 +====== DUMP FOR PROPERTYBANK =======
08:33:45.704 | Number of properties: 21
08:33:45.704 | Property:  _$CheckPreRequisiteRetry = true
08:33:45.704 | Property:     _$CurrentMinorVersion = 0
08:33:45.704 | Property:   _$CurrentSupportPackage = 0
08:33:45.704 | Property: _$DataDirect_DU_Below_4_2 = 0
08:33:45.704 | Property:    _$DetectPatchOnLowerSP = true
08:33:45.704 | Property: _$DetectPatchOrSPOnHigherRevision = true
08:33:45.704 | Property:              _$Installway = Standard
08:33:45.704 | Property:            _$IsAcceptEULA = 0
08:33:45.704 | Property:           _$MSGDLG_FOOTER = 
08:33:45.704 | Property:         _$MSGDLG_SUBTITLE = 
08:33:45.705 | Property:             _$MSGDLG_TEXT = 
08:33:45.705 | Property:            _$MSGDLG_TITLE = 
08:33:45.705 | Property:        _$OverhangingPatch = true
08:33:45.705 | Property:      _$PostInstallMessage = 
08:33:45.705 | Property: _$PostInstallMessageDialogIsShown = no
08:33:45.705 | Property:      _$ReadDataForCaching = false
08:33:45.705 | Property:   _$SelectedLanguagePacks = 
08:33:45.705 | Property: _$ShowInstallCompleteBackButton = false
08:33:45.705 | Property: setup.core.prime-4.0-core$DeploymentMode = deploy
08:33:45.705 | Property: setup.core.prime-4.0-core$DUCachingPolicy = RemoveDUBundles=none
08:33:45.705 | Property: setup.core.prime-4.0-core$PerUserInstall = false
08:33:45.705 +====================================
08:33:45.705 Install Dir not defined -- not fixing it up.
08:33:45.705 Detecting product du dir...
08:33:45.705 No manifest under: C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\\InstallData\\InstallManifest.sqlite -- not loading product DU from install dir.
08:33:45.705 Successfully detected product DU dir at: C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\
08:33:45.705 LangPackUtil: No lang packs in current installer
08:33:45.705 Note: no available language packs were detected.
08:33:45.706 S-Bank(0x0520DF68)::setV create $os.family with Windows
08:33:45.706 S-Bank(0x0520DF68)::setV create $os.platform with windows
08:33:45.706 S-Bank(0x0520DF68)::setV create $os.processor with x86
08:33:45.706 S-Bank(0x0520DF68)::setV create $os.memoryarchitecture with 64
08:33:45.706 S-Bank(0x0520DF68)::setV create $os.version with 10.0-WORKSTATION
08:33:45.706 S-Bank(0x0520DF68)::setV create $os.servicepack with 0
08:33:45.706 S-Bank(0x0520DF68)::setV create $os.distribution.name with MSWindows
08:33:45.706 S-Bank(0x0520DF68)::setV create $os.distribution.version with 
08:33:45.706 S-Bank(0x0520DF68)::setV create $os.machinename with BRIANK
08:33:45.706 S-Bank(0x0520DF68)::setV create $file.separator with \
08:33:45.706 S-Bank(0x0520DF68)::setV create $path.separator with ;
08:33:45.706 S-Bank(0x0520DF68)::setV create $line.separator with 


08:33:45.706 S-Bank(0x0520DF68)::setV create $isSilent with false
08:33:45.706 S-Bank(0x0520DF68)::setV create $setup.engine$folder with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\setup.engine\
08:33:45.706 S-Bank(0x0520DF68)::setV create $logs.folder with C:\Users\briank\AppData\Local\Temp\2018.04.20.08.33.45\
08:33:45.706 S-Bank(0x0520DF68)::setV create $debug with false
08:33:45.706 S-Bank(0x0520DF68)::setV create $setup.engine$version with 1.0
08:33:45.706 S-Bank(0x0520DF68)::setV create $ToShowthePhaseWiseScreen with false
08:33:45.706 S-Bank(0x0520DF68)::setV create $CheckIfCommentTheJREListener with true
08:33:45.706 S-Bank(0x0520DF68)::setV create $ToReadProductID with 14.2.5.2618
08:33:45.707 S-Bank(0x0520DF68)::setV create $user.name with briank
08:33:45.707 S-Bank(0x0520DF68)::setV create $user.home with C:\Users\briank
08:33:45.707 S-Bank(0x0520DF68)::setV create $product.shortname with BusinessObjectsClient
08:33:45.707 S-Bank(0x0520DF68)::setV create $product$targetobjectmodel with 32
08:33:45.707 S-Bank(0x0520DF68)::setV create $available.ui.langs with cs;da;de;en;es;fi;fr;hu;it;ja;ko;nb;nl;pl;pt;ro;ru;sk;sl;sv;th;tr;zh_CN;zh_TW
08:33:45.707 S-Bank(0x0520DF68)::setV create $available.langpack.langs with 
08:33:45.707 S-Bank(0x0520DF68)::setV create $product.installiverseId with aurora
08:33:45.707 S-Bank(0x0520DF68)::setV create $dialog.file.dir with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\setup.ui.framework\dialogs\
08:33:45.707 S-Bank(0x0520DF68)::setV create $ui.binary.dir with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\actions\
08:33:45.707 S-Bank(0x0520DF68)::setV create $ui.resources.dir with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\setup.ui.framework\resources\
08:33:45.707 S-Bank(0x0520DF68)::setV create $dialog.uitext.dir with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\setup.ui.framework\uitext\dialog\
08:33:45.707 S-Bank(0x0520DF68)::setV create $product.uitext.dir with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\setup.ui.framework\uitext\BusinessObjectsClient\
08:33:45.707 S-Bank(0x0520DF68)::setV create $framework.uitext.dir with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\setup.ui.framework\uitext\framework\
08:33:45.707 S-Bank(0x0520DF68)::setV create $du.dir with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\
08:33:45.707 S-Bank(0x0520DF68)::setV create $du.id with product.boec.patch-4.2.5.0-core-32,14.2.5.2618
08:33:45.707 S-Bank(0x0520DF68)::setV create $du.actionsdir with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\actions\
08:33:45.707 S-Bank(0x0520DF68)::setV create $InstallMode with new
08:33:45.707 S-Bank(0x0520DF68)::setV create $wasCanceled with false
08:33:45.707 S-Bank(0x05213CD0)::setV create $os.family with Windows
08:33:45.707 S-Bank(0x05213CD0)::setV create $os.platform with windows
08:33:45.707 S-Bank(0x05213CD0)::setV create $os.processor with x86
08:33:45.707 S-Bank(0x05213CD0)::setV create $os.memoryarchitecture with 64
08:33:45.707 S-Bank(0x05213CD0)::setV create $os.version with 10.0-WORKSTATION
08:33:45.707 S-Bank(0x05213CD0)::setV create $os.servicepack with 0
08:33:45.707 S-Bank(0x05213CD0)::setV create $os.distribution.name with MSWindows
08:33:45.707 S-Bank(0x05213CD0)::setV create $os.distribution.version with 
08:33:45.707 S-Bank(0x05213CD0)::setV create $os.machinename with BRIANK
08:33:45.707 S-Bank(0x05213CD0)::setV create $file.separator with \
08:33:45.707 S-Bank(0x05213CD0)::setV create $path.separator with ;
08:33:45.707 S-Bank(0x05213CD0)::setV create $line.separator with 


08:33:45.708 S-Bank(0x05213CD0)::setV create $isSilent with false
08:33:45.708 S-Bank(0x05213CD0)::setV create $setup.engine$folder with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\setup.engine\
08:33:45.708 S-Bank(0x05213CD0)::setV create $logs.folder with C:\Users\briank\AppData\Local\Temp\2018.04.20.08.33.45\
08:33:45.708 S-Bank(0x05213CD0)::setV create $debug with false
08:33:45.708 S-Bank(0x05213CD0)::setV create $setup.engine$version with 1.0
08:33:45.708 S-Bank(0x05213CD0)::setV create $ToShowthePhaseWiseScreen with false
08:33:45.708 S-Bank(0x05213CD0)::setV create $CheckIfCommentTheJREListener with true
08:33:45.708 S-Bank(0x05213CD0)::setV create $ToReadProductID with 14.2.5.2618
08:33:45.708 S-Bank(0x05213CD0)::setV create $du.dir with 
08:33:45.708 S-Bank(0x05213CD0)::setV create $du.id with 
08:33:45.708 S-Bank(0x05213CD0)::setV create $du.actionsdir with C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\setup.engine\
08:33:45.708 S-Bank(0x05213CD0)::setV create $action.invocationdata.dir with 
08:33:45.708 S-Bank(0x05213CD0)::setV create $product.shortname with 
08:33:45.708 CheckActionAgentProcPortsOpen library path: C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\setup.engine\\actioncheck.dll
08:33:45.708 ExecuteAction: calling actionExecutor->ExecuteAction()
08:33:45.708 NativeActionExecutor calling action out-of-proc.
08:33:45.708 Path to action agent executable: C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\setup.engine\actionagentproc.exe
08:33:45.708 Action connection attempt 1
08:33:45.709 Found free listening port for action agent server: 4520
08:33:45.709 AgentServer listening on port socket:4520 for remote action process
08:33:45.709 Main thread is waiting for listening socket to be ready...
08:33:45.717 Error: Exception was encountered while launching the action process.
08:33:45.717 Error: Exception
08:33:45.718 Error: Cannot launch process: C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\setup.engine\actionagentproc.exe
08:33:46.211 Error: Attempt to create a connection failed.  Moving on to next action
08:33:46.211 Mapping system locale to installer lang code...
08:33:46.211   Language: en
08:33:46.211   Country: US
08:33:46.211 SetupUILanguage property has not been set before initializing the string library.
08:33:46.211 Guessing language as: en
08:33:46.211 Found product uitext in: C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\setup.ui.framework\uitext\BusinessObjectsClient\product.lang_en.uitext.xml
08:33:46.211 Parsing file: C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\setup.ui.framework\uitext\BusinessObjectsClient\product.lang_en.uitext.xml
08:33:46.213 Number of strings parsed: 44
08:33:46.213 Found framework uitext in: C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\setup.ui.framework\uitext\framework\setup.ui.framework.lang_en.uitext.xml
08:33:46.213 Parsing file: C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\dunit\product.boec.patch-4.2.5.0-core-32\setup.ui.framework\uitext\framework\setup.ui.framework.lang_en.uitext.xml
08:33:46.221 Number of strings parsed: 573
08:33:46.221 Parsing file: C:\SAPTempDownloads\BIPLATCLNT4205_0-70000090\setup.engine\uitext\setup.engine.lang_en.uitext.xml
08:33:46.223 Number of strings parsed: 150
08:33:46.225 Error: Fatal Error : At least one port in the range 4520-4539 must be open for the installation to proceed. Please ensure that no application or firewall is blocking this range.
08:33:49.871 Exiting Windows wmain function

[Joe_Peters]

Just a guess, but make sure your user ID has Full Control permission to both the directory that the package is in, and the existing installation directory.

[omacoder]

Although I'm a local administrator, I did try this.

Still the same error persists.

[denis_konovalov]

Hello Brian,

What OS are you installing on ?
Is this upgrade of an existing/working installation or new install ?

[omacoder]

Windows 10, all latest updates applied that are available from Microsoft.

Upgrade on an existing/working machine. I currently have Client Tools 4.2 SP04 Patch 7 installed.

[denis_konovalov]

interesting....
well, here is what we know of the installer :
the way the installer framework works is it treats the local system like a remote system and the actionagentproc.exe opens a port, think of it like the hostagent thing from solution manager. It runs, installer sends its command, and then it closes the port. This repeats over and over through the install.
So if your machine prevents installer from opening ports etc -- this might happen.

[omacoder · Accepted solution]

There is a known defect with the installer.

The workaround was to update the contents of this file to the value 370

C:\Program Files (x86)\SAP BusinessObjects\InstallData\setup.engine\setupengine.version

[former_member211767]

I was also getting the same error as before. Run it as Administrator. It worked

[shiva_vishnubatla]

Brian,

Based on these entries, it seems like a genuine port issue. Can you telnet to that port.

08:33:45.709 AgentServer listening on port socket:4520 forremote action process
08:33:45.709Main thread is waiting for listening socket to be ready...
08:33:45.717 Error:Exception was encountered while launching the action process.
08:33:45.717 Error:Exception

if not already tried, I suggest rebooting the system, ensure that port(range) is freed and then try reinstalling. This is to try and free up any thread holding on to that port

[omacoder]

Hi Shiva! Good to hear from you.

Re: Telnet, certainly...but I need to know what server to telnet to through port 4520?

What server is this port trying to connect to? Based upon Denis Konovalov comment, it's just communicating with the PC itself. If that's the case, there needs to be a service running on my desktop that is listening at port 4520. If I run a netstat, there IS NO SERVICE listening on 4520.....

I've rebooted my PC several times, especially after uninstalling all my virus scanner software that I could find on my PC.

Other changes recently, I've upgraded my desktop tools to Lumira Discovery and Designer 2.1 SP1.

[shiva_vishnubatla]

There is no 3rd service. The installer itself is starting a runtime process (agentserver) which listens on the 4520 port and which it binds to using this socket. If the ports are checked out, no Firewall, no Antivirus, This will need investigated (via the incident) further with an Administrator (this seems to fix most of such issues).

[ayman_salem]

Hi,

I had this problem before, when I did the installation with normal user, and when I started the installation as administrator, it worked without any problem.

Also, check your Windows Firewall and the Windows Defender again

[omacoder]

Thanks Ayman... I appreciate your input. I always Run as Administrator.

This time, when I run as administrator, I get this error below.

When I don't run as Administrator, I get the port range error.

Taking any other recommendations!!

[ayman_salem]

I think, that the above error is due to the Visual C ++ Runtime version, and you should check to see if you had version 2005 libraries, or not

see: 2383313 - Requirement for Microsoft Visual C++ 2005 libraries to be installed in BI4.x

Also, try to run the installation as an administrator directly on the downloaded SP5 file without extraction

[denis_konovalov]

Make sure all packages from this note are installed :

2451830 - Windows Updates needed for Successful Installation of / Update to SAP BusinessObjects BI P...

[denis_konovalov]

Also ,

2588645 - "Assertion failed" popup displayed while updating BI Platform Server and BI Client Product...

[denis_konovalov]

See if KBA

1864841 - "Fatal Error : At least one port in the range 4520-4539 must be open for the installation ...

helps.

[omacoder]

Thanks Dennis for your input.

According to my control panel, Windows Defender Firewall is disabled.

I'm not a desktop software expert, so I'm also running this through my IT department.

They have already given me elevated privlieges through the Sonicwall but that did not solve the issue either.

[denis_konovalov]

well the firewall is on.
maybe installe or that process is already on the blocked list or that port range is on that list. Need to dig deeper to see all current rules.

[denis_konovalov]

Brian - send me private message with Incident # you have with Support.

[omacoder]

Is on? Or off... according to this screen shot, the windows defender firewall is OFF for my Domain.
Which, I am on the domain, via LAN. Not a public Wifi.

[omacoder]

denis.konovalov pardon my ignorance, I don't see how to send a PM on this site!! I see I can chat, but I can only chat with those who have followed me.

Incident 188211 / 2018 Error while trying to install the update package of 4.2 SP5 Client Tools

[denis_konovalov]

it shown as on for public networks, for a clean test - it should be completely off.

[denis_konovalov]

you can send PM's only to people you follow.

[omacoder]

Is Chat in this tool the same as PM? I am following you, but it doesn't let me send you a chat. It only lets me send a chat to the people that follow me...

[omacoder]

Per Windows Defender Firewall, I am not connected to a public network.