Material Type

[Former Member]

Hi,

We have to charge our customers for consulting and the number of hours to be charged can vary depending on the project.

How can I create a material/service so that it has confirmations associated with it? Which material type should I use?

I do not want to use DIEN as it does not allow posting of confirmations.

Please help me out.

Sincerely,

Ketan

[Former Member · Accepted solution]

Hi Ketan,

It sounds like you are trying to create Customer Service order in PM which allows you to create confirmations and then billing to your customers.

With Customer Service Order (PM order type SM02), you don't need to use material masters (just one reference material needs to be created for config). The confirmations are against labour.

Hope this helps.

Phyllis.

[Former Member]

Hi Ketan,

As I mentioned before, customer service order is created in PM using IW31 with order type SM02. Here you enter the customer details, the Sales Area data and a DIP profile which can be configured in ODP1.

SAP default setting links PM order type SM02 to Sales Order type IRC. So after saving the customer service order, a sales order will be created. This sales order can then be billed using DP90.

This is really a SD or PM question, you may get more help in those forums.

Phyllis.

[Former Member]

hi

Use external service management. follow following steps.

1. create service master- AC03

2. create service Po - me21n9 D item category and k- a/c assgmt), in that mention the service master number.

3.create service entry sheet- ML81n as many hours completed.

4 acceptance of service entry sheet- Ml81n

5 pass invoice against service entry sheet if you want to pay as completion of services.

Regards,

Vijay

[Former Member]

Hello Priyanka and Vijay,

The service is provided by my company and so the customers should pay for it. We are the vendor here. We want to show this service on a sales quote which we will present to our customer.

In this scenario, will a customer service order help ? & how do I create a customer service order?

Thanks,

Ketan

[Former Member]

Please help me with this issue.

Sincerely,

Ketan

[former_member581212]

hi,

you can do it by using the SERVICES....Make a service master...And accordingly can pay for hours/consulting via making a service entry sheet......

use the link to see more abt service entry sheet...

try it...

Hope it helps..

Regards

Priyanka.P