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Former Member

Several Solution Managers

Hi peopple, we have several Solution Managers (each customer has one) and we want to install a new one upper in the hierachie in order we can manage all of the rest.

Is that possible, or are we dreamming? I can not find out any document talking about this kind of network of systems.

Please if you can give me a little lght about this.

Kind regards

Gustavo

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5 Answers

  • Oct 07, 2008 at 04:16 PM

    You can configure one Solution Manager to manage all your customers (ISV Scenario) but you can´t "aggregate" multiple of them to one.

    Markus

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    Former Member
    Oct 07, 2008 at 04:24 PM

    Markus, let me understand this before close this thread.

    I can add all my customers systems to one solution manager, but I can not add all existent solution managers to only one "master" solution manager. Thats right?

    Regards and thank you very much

    gustavo

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    • Yes - correct.

      It´s the same with ERP systems. You can for sure have several of them and "merge" them together but this implies a lot of manual work. Solution Manager is based on CRM which is one of the most complex products SAP develops and I´m pretty sure you don´t want to fiddle with ALE scenarios and keep your master data in sync across the landscape 😊

      Technically it´s possible but it´s much faster to use one SolMan and configure it for multiple customer numbers.

      Markus

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    Former Member
    Oct 07, 2008 at 06:44 PM

    Because other solution managers belong to customers, and we only want to have all alarms and monitoring centralized. Can we have the same agents pointing to two different solution managers using two differents configuration files?

    do you think that is possible? because some tasks are performed through RFC and I don't know what kind of behavior we can expect of this kind of strange landscape.

    thanks a lot

    gustavo

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    • Hi Carlos,

      what sense does this make, when the customer does his own system monitoring and the service provider does it as well? What happens when there is e.g. a performance issue? Who solves it? The Customer? the SP? Both? Who comes first? My point is: Per scenario it only makes sense either to have a central management or a local management but never both side by side.

      Regards

      Andreas

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    Former Member
    Oct 08, 2008 at 01:35 PM

    Dear Andreas, we are responsible for administration and troubleshooting, so we must have this information (alerts, etc) but we like to have all customers in the same SolMan, that's my question, but everything points to have only one SolMan in our site from where we can monitor all the systems, am I right?

    Regards

    Gustavo

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    • Hi Gustavo,

      that's correct. Only in Support Desk we plan to support a scenario with additional customer support desks but not in other areas. There oure strategy is one Solman supporting multiple customers. That does not mean that we have no problems there currently but it is defitetly the preferred strategy now. There is no plan to consolidate data of different solmans into one central solman. That would be really hardd!

      Regards

      Andreas

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    Former Member
    Oct 08, 2008 at 02:20 PM

    Thank you all peopple, all this information was very helpfull for us.

    Kind regards

    Gustavo

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