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Former Member

accessing the service desk message from satellite system

gurus ,

after creating a creating a service desk message to solution manager system via HELP->CREATE SUPPORT MESSAGE ,

how does the message creator from satellite system will view/change the message created by them at late point of time ?

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    Former Member
    Oct 07, 2008 at 11:26 AM

    where does the message creator access the support message after the status has been set to 'custom action ' by the message processor

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    • >

      > i have searched market place for service desk configuration guide . but i could not see any .

      >

      > will there be any documents avialble on configuring basic settings and scenario specific settings for solution manager ?

      Hi Susin,

      The configuration for Service Desk is included in the Configuration Guide (tx SPRO).

      There is no separate (published by SAP) Service Desk Configuration Guide.

      Best regards,

      Rudiger

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    Former Member
    Jan 03, 2009 at 02:44 AM

    I know the role for incident management work center is SAP_SMWORK_INCIDENT_MAN.

    But I have another question related with this topic: in the incdident work center a customer user may search through all the messages in our solution manager, what I want is to restrict the customer user so that he can only search all the messages created by him, as we don't want to let him see messages created by other customer from other companies. Is there any way to achieve this requirment? Thank you.

    Karl

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