warranty claim processing

[Former Member]

HI

all

the sub module of PM in spro warranty claim processing

waht is the use of it in what scenario we can use this

my prsent cleinrs wnats warranty claims to be made in SAP

does this tool useful or else what is the role of it in SAP plant maintenace

thanks

[Former Member · Accepted solution]

Dear SANTOSH KUMAR,

This feature is added newly in ECC 6.0, this is specially useful in Customer Service environment.

Basic concept of Warrant claim processing is, we have manufactured or leased or sold an equipment to a customer and offer the service to customer also we provide warranty to the customer on that equipment for certain period with certain conditions.

In this case we maintain the equipment warranty and process the warranty as and when required, ex: customer has got a problem in the equipment and that cover warranty, then the service provider raises a warranty claim, the supplier or original manufacturer processes the warranty claim and issues a credit note to the customer or replaces a new part.

This also involves sales and distribution module to some extent.

Hope this info clarifies your doubt.

Regards,

Praveen.

[Former Member]

thanks

[Former Member]

hi

read this help data

http://help.sap.com/saphelp_47x200/helpdata/en/a1/e579cab4904497b6430e2f432cb64b/frameset.htm

-ashok

[Former Member]

thanks ashok and prveen

i gave you suitable points