In transaction VF02 pop up for 'PDF Download' is not coming,clicking on the print preview

[Former Member]

Hi All,

I need help in the following issue.

In the VF02/VF03 initial screen, goto billing document --> Issue output to, when we click on print preview we are expected to get the below pop up with Open, Save & Cancel option.But one user is not getting this popup and there is no history of success case for this user.When another user login to the same machine with her credentials she could able to get the pop up.We have checked the parameters maintained for both the user profiles and found to be the same.What are the additional things we need to check?

[former_member566966]

Hi

What is the solution for this??

Regards

Sandeep

[pjcools]

Hi

Sounds like a missing printer or output device setting in the User Parameters -> Default values.

Check to see if that user has a default Printer set in the default settings and update if necessary. I believe this may solve the issue. If not, please provide another update.

Thanks & Regards

Phil Cooley

[Former Member]

Hi Phil,

The printer is maintained and still the issue persists.Could you please advise.

Thanks.

[pjcools]

Has the user got Adobe installed? Do any error messages come up at all? Please provide a little more detail.

Thanks

Phil

[former_member572078]

Hi -are there any authorization failures thru SU53?

[NancyWang]

Hi

May I know that the affected preview is new output management or NAST?

Best regards,

Nancy