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C4C Cloud for Customer Create Report that includes Products of a Lead

Hello,

we would like to create a report that shows us the corresponding products per lead. However, when choosing "Lead" as the data source, there seems no way to add the "products"-field to the report.

It would be very useful for us to see and evaluate, which products our leads are interested.

Any pointers appreciated.

Many thanks in advance

Laura

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  • Best Answer
    May 17 at 02:37 PM

    Hello Laura,

    Hope you are doing well, I have checked into our documentation for a Lead Data Source which could match it's data with a Product Related Data Source.

    Still, we were not able to identify a standard Data Source which could have Unique fields that match on both Data Sources in the system. Indeed, the business requirement you have described is important and interesting.

    For that, our recommendation here would be to raise a new requirement in our SAP Influence Portal for the Cloud for Customer system. In this Portal, you may describe your business requirement and ask that a new Data Source is created with both data from Lead and Products or that a matching characteristic is created in order to join these Data Sources.

    You may access the portal via the following link: https://influence.sap.com/sap/ino/#/campaign/903

    In case you decide to proceed with this approach, kindly confirm this question and leave a comment below, providing us the requirement ID, so we can also vote on it from our side.

    Best regards,
    Arthur Hanauer
    Support Consultant, SAP Cloud Product Support
    SAP Labs Latin America

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