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BOE XI R1 upgrade BOE XI 3.0 side-by-side installation problems

About a month ago I installed BOE XI 3.0 on a server already running BOE XI R1. I had to install them side-by-side because BOE XI R1 was running on IIS and BOE XI 3.0 needs to run on Tomcat. Everything went smoothly and I tested for about a month. Yesterday I installed the BOE XI 3.0 side-by-side with the BOE XI R1 on our production server. Everything seems to be running ok, except there are several reports that are linked to from a web page passing the login information in the URL as query string. For some reason now those links do not work. I get the following error from those links:

Account Information Not Recognized

Class not registered

Please check that the appropriate CMS name and authentication type are specified.

Re-enter your user name and password, and click Log On.

If you are unsure of your account information, contact your system administrator

At this point I am looking at a logon screen, but it has no Authentication selections in the drop down list and will not let me type one in. The page that is being called is:

F:\Program Files\Common Files\Business Objects\3.0\crystalreportviewers11\viewrpt.aspx

Any ideas would be very much appreciated.

Thank you

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6 Answers

  • Posted on Oct 03, 2008 at 11:12 PM

    are you using custom code to pass the trusted authentication info or infoview (web.xml)? I'm assuming by "QUERY_STRING" you are referring to trusted authentication?

    The error seems to indicate the parameters for TA are not being passed. If this is custom code I'll move the post to the DEV forums, if it's infoview then I'd suggest opening a message with supprot as I have not encountered this situation before.

    Regards,

    Tim

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 06, 2008 at 01:44 PM

    Yes it is custom code. It is trusted authentication.

    Thank you

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    • You're going to the XI Release 1 folder - Trusted Authentication wasn't implemented yet for that version - are your viewrpt going to the older version?

      ViewRpt allows for passing in User credentials or Token - are you trying to pass a token?

      If so, you can't create a token for one version, and try crossing over to the older version.

      By the way, there is no .NET components for XI 3.0 - and you're going to a ASP.NET page.

      Sincerely,

      Ted Ueda

  • author's profile photo Former Member
    Former Member
    Posted on Oct 06, 2008 at 02:30 PM

    The problem isn't that I want to point it to the new installation. The problem is that it was working fine on the old system, but after the side-by-side installation it doesn't work with the old system any more. The new system is running on Tomcat port 8080 and the old system is running on IIS on port 80. Everything was working fine on the old until after the installation of the new system.

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    • The problem is that it's not clear what's causing the issue, and it doesn't help that you're conflating the issues between the two deployments.

      I repeat - are you using viewrpt by passing a token?

      Also - trusted authentication isn't a XI Release 1 thing - where is it coming in play in your old deployment?

      Sincerely,

  • author's profile photo Former Member
    Former Member
    Posted on Oct 06, 2008 at 03:24 PM

    I apologize for the confusion. When I said it was a trusted authentication I only meant that I knew it was an application that I trusted. It uses an secEnterprise account and passes the logon credentials in a URL querystring to be able to logon to the system (XI R1). It was working up till a few days ago. I didn't write the code, but here it is.

    <div class="ltcol">

    <h3 class="sectionhead">PDF</h3>

    <div class="columns">

    <div class="ltcol">

    <ul class="links">

    <li><a href="http://webreports.nash.tenn/crystalreportviewers11/viewrpt.aspx?id=230868&apsuser=oiruser&apspassword=%26A2%24Q9Pce8TNm7I%23p%2545&apsauthtype=secEnterprise&cmd=EXPORT&EXPORT_FMT=U2FPDF:0"> Full Report</a>

    <li><a href="http://webreports.nash.tenn/crystalreportviewers11/viewrpt.aspx?id=230515&apsuser=oiruser&apspassword=%26A2%24Q9Pce8TNm7I%23p%2545&apsauthtype=secEnterprise&cmd=EXPORT&EXPORT_FMT=U2FPDF:0"> Desktop Report</a>

    <li><a href="http://webreports.nash.tenn/crystalreportviewers11/viewrpt.aspx?id=230557&apsuser=oiruser&apspassword=%26A2%24Q9Pce8TNm7I%23p%2545&apsauthtype=secEnterprise&cmd=EXPORT&EXPORT_FMT=U2FPDF:0"> Linux SUSE Report</a>

    <li><a href="http://webreports.nash.tenn/crystalreportviewers11/viewrpt.aspx?id=230530&apsuser=oiruser&apspassword=%26A2%24Q9Pce8TNm7I%23p%2545&apsauthtype=secEnterprise&cmd=EXPORT&EXPORT_FMT=U2FPDF:0"> Netware Report</a>

    </ul>

    </div>

    <div class="rtcol">

    <ul class="links">

    <li><a href="http://webreports.nash.tenn/crystalreportviewers11/viewrpt.aspx?id=235999&apsuser=oiruser&apspassword=%26bb2%24Q9Pce8TNm7I%23p%2545&apsauthtype=secEnterprise&cmd=EXPORT&EXPORT_FMT=U2FPDF:0"> Other Report</a>

    <li><a href="http://webreports.nash.tenn/crystalreportviewers11/viewrpt.aspx?id=235998&apsuser=oiruser&apspassword=%26bb2%24Q9Pce8TNm7I%23p%2545&apsauthtype=secEnterprise&cmd=EXPORT&EXPORT_FMT=U2FPDF:0"> Solaris Report</a>

    <li><a href="http://webreports.nash.tenn/crystalreportviewers11/viewrpt.aspx?id=235996&apsuser=oiruser&apspassword=%26bb2%24Q9Pce8TNm7I%23p%2545&apsauthtype=secEnterprise&cmd=EXPORT&EXPORT_FMT=U2FPDF:0"> Windows Report</a>

    <li><a href="http://webreports.nash.tenn/crystalreportviewers11/viewrpt.aspx?id=235994&apsuser=oiruser&apspassword=%26bb2%24Q9Pce8TNm7I%23p%2545&apsauthtype=secEnterprise&cmd=EXPORT&EXPORT_FMT=U2FPDF:0"> z / OS Report</a>

    </ul>

    </div>

    </div>

    </div>

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 06, 2008 at 04:00 PM
    <div class="ltcol">
                <h3 class="sectionhead">PDF</h3>
                <div class="columns">
                    <div class="ltcol">
                        <ul class="links">                        
                           <li><a href="http://webreports.nash.tenn/crystalreportviewers11/viewrpt.aspx?id=230868&apsuser=oiruser&apspassword=%26A2%24Q9Pce8TNm7I%23p%2545&apsauthtype=secEnterprise&cmd=EXPORT&EXPORT_FMT=U2FPDF:0"> Full Report</a>
                            <li><a href="http://webreports.nash.tenn/crystalreportviewers11/viewrpt.aspx?id=230515&apsuser=oiruser&apspassword=%26A2%24Q9Pce8TNm7I%23p%2545&apsauthtype=secEnterprise&cmd=EXPORT&EXPORT_FMT=U2FPDF:0"> Desktop Report</a>
                            <li><a href="http://webreports.nash.tenn/crystalreportviewers11/viewrpt.aspx?id=230557&apsuser=oiruser&apspassword=%26A2%24Q9Pce8TNm7I%23p%2545&apsauthtype=secEnterprise&cmd=EXPORT&EXPORT_FMT=U2FPDF:0"> Linux SUSE Report</a>
                            <li><a href="http://webreports.nash.tenn/crystalreportviewers11/viewrpt.aspx?id=230530&apsuser=oiruser&apspassword=%26A2%24Q9Pce8TNm7I%23p%2545&apsauthtype=secEnterprise&cmd=EXPORT&EXPORT_FMT=U2FPDF:0"> Netware Report</a>
                        </ul>
                    </div>
                    <div class="rtcol">
                        <ul class="links">
                            <li><a href="http://webreports.nash.tenn/crystalreportviewers11/viewrpt.aspx?id=230539&apsuser=oiruser&apspassword=%26A2%24Q9Pce8TNm7I%23p%2545&apsauthtype=secEnterprise&cmd=EXPORT&EXPORT_FMT=U2FPDF:0"> Other Report</a>
                            <li><a href="http://webreports.nash.tenn/crystalreportviewers11/viewrpt.aspx?id=230548&apsuser=oiruser&apspassword=%26A2%24Q9Pce8TNm7I%23p%2545&apsauthtype=secEnterprise&cmd=EXPORT&EXPORT_FMT=U2FPDF:0"> Solaris Report</a>
                            <li><a href="http://webreports.nash.tenn/crystalreportviewers11/viewrpt.aspx?id=230566&apsuser=oiruser&apspassword=%26A2%24Q9Pce8TNm7I%23p%2545&apsauthtype=secEnterprise&cmd=EXPORT&EXPORT_FMT=U2FPDF:0"> Windows Report</a>
                            <li><a href="http://webreports.nash.tenn/crystalreportviewers11/viewrpt.aspx?id=230584&apsuser=oiruser&apspassword=%26A2%24Q9Pce8TNm7I%23p%2545&apsauthtype=secEnterprise&cmd=EXPORT&EXPORT_FMT=U2FPDF:0"> z / OS Report</a>
                        </ul>
                    </div>
                </div>
            </div>
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    • The HTML you have is passing the Enterprise User credentials in the URL.

      The issue may be that there's no way to specify the CMS name using viewrpt, so it's trying to log onto XI 3.0. Even though the XI 3.0 has Java-only deployment, the COM components are still deployed for internal use.

      When you open a Web Browser and enter the URL string without the authentication, something like:

      http://webreports.nash.tenn/crystalreportviewers11/viewrpt.aspx?id=230868&cmd=EXPORT&EXPORT_FMT=U2FPDF:0
      

      do you see a logon screen? If you do, in the APS Name or CMS Name entry, is it pointing to the XI Release 1 CMS (host and port) or the XI 3.0 one?

      I think there's a way to configure the default CMS with viewrpt.aspx in the C:\Program Files\Common Files\Business Objects\3.0\crystalreportviewers11\Web.config (connection.cms or something), but I don't currently have a XI Release 1 image to test.

      If you have support, you might open a SAP Incident, to get more intensive assistance with this. It'll be a deployment, rather than a developer support, issue.

      Sincerely,

      Ted Ueda

  • author's profile photo Former Member
    Former Member
    Posted on Oct 20, 2008 at 05:12 PM

    It was a problem with some .DLLs that needed to be re-registered.

    Thanks

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    • Your comment:

      > It was a problem with some .DLLs that needed to be re-registered.

      suggest possible DLL Hell, especially if the DLLs in question are COM. The internal XI 3.0 components superimposed themselves on the older libs, that you changed back by manual re-registering.

      When you upgrade to XI 3 Service Pack 1, please do ensure you isolate the XI 3.1 and XI R1 web apps in their own application pools.

      Sincerely,

      Ted Ueda

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