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Apr 18, 2018 at 01:21 PM

Hybris Commerce Event "Shopping Cart Abandoned"

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Hi everyone,

we have integrated Hybris Commerce (6.6) and Hybris Marketing (on-prem 1709) and beside the "saved shopping cart" (that works!) event we want to get the event "abandoned shopping cart" as an interaction into yMkt (SHOP_CART_ABANDONED).

The problem is that I don't know what I have to do to trigger that event.

- Adding and removing products to and from the shopping cart doesn't seem to be enough

- Adding a product to the cart and logging off or closing the website also doesn't work

I know the question sounds crazy but

"How do I correctly abandone a shopping cart in Hybris Commerce?"


Hope someone can help

Best regards

Tobias