Business Partner Reported-by is not determined in service desk messages

[Former Member]

Hi gurus,

I have configured service desk in solman 7.0 SP 15 . i have created business partners in solman.

Now the issue is when a message is created from R3 system, reported-by is not getting determined in the service desk message.

for some business partner who is having BP role as Employee is getting determined in Reported by field

For those business partner who is having general Business Partner is not getting determined.

My reqiurement is reported by is to be picked up automatically in the message.

Now how will i rectify this issue

1. By assigning Employee role to business partner will solve the issue

2. If so, how to assign the employee role for about 1000 Business Partners

kindly help me

[Former Member]

Make the setting DNO_CUST04 in NO_USER_CHECK as "X"

[Former Member]

Hi Naveen,

You may like to read [this|; thread for possible solution. Of course, setting of BP as Employee is a step I am not touching upon.

BP_GEN can help you link User IDs in the respective satellite system with BP numbers in SolMan system.

Just thought this may also help resolve your problem if everything else is in place.

Best regards,

Srini

[Former Member]

Hi Srinivasan Radhakrishnan

Thanks for your reply...

I have solved the issue, it is because of one customizing settings in transcation DNO_CUST04

NO_USER_CHECK should be set as True.

Mistake i did is, I entered lower case x, instead of "X". Once i changed, it starting picking up the reported by BP number.

Sorry for not setting the theard as Answered.

regards

Naveen kumar