A client encountered an error in PPO that says "No Application is configured in DMS for files with extension &1"
We have replicated the error and we believe that this is due to one of the file extension in uppercase (.JPG). The attachment was sent from an ipad.
We have provided a workaround for this just to complete the process in PPO by manually changing the extension from .JPG to .jpg in both File Share and payload.
Now we need to establish a permanent solution for this and I'm not sure how.
I've have a few points that I want to lay in here please correct me if you find anything wrong:
What would be a possible solution for this.
thank you very much