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Former Member

Hover and scrollable legend not working in IE on laptop with touch screen

Hello everyone,

Recently our company rolled out new laptops for everyone. The model is Lenovo T460 and it has Windows 8.1 installed on them with the latest IE 11 version.

When using one of these laptops, the hover functionality on the graphs no longer works. Same goes for the scrollable legend. Chrome and Firefox have no issues whatsoever!

I've tested this for BO 4.1 SP08 with DS 1.6 SP01 and BO 4.2 SP02 with DS 1.6 SP03 with the same results.

Have any of you encountered this issue before and know of a solution?

Thanks in advance.

Erfan

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1 Answer

  • Nov 02, 2016 at 02:59 PM

    Hi Erfan,

    we have the same issues with our Microsoft Surface tablets. Unfortunately this is the default behavior and we received the following answer from SAP on our OSS:

    This behavior is by design actually. The Surface being considered a mobile 
    device, it should react to touch, which means that the charting library is in 
    "mobile mode".If the expected behavior is for the tooltip to be display 
    on mouseoveror on touch depending on what device is used, this is something 
    that is not supported and would be considered a feature request at this 
    stage.

    This was back in the DS 1.5 days, perhaps you have more luck when you raise a new incident.

    Best regards,

    Michael

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    • Hi Erfan,

      they said that it is not possible to disable this behaviour of the charting library via manual settings. In my opinion such a setting is no feature request but a necessity - perhaps you could argue with SAP and they provide a solution, because if the charting library is already aware of mobile/not mobile it shouldn't be such a big issue to influence the behaviour.

      Best regards,

      Michael