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Former Member

Customer Data Managment--- CRM + MDM

Hi SDNers,

Can any body have any idead regarding Customer Data Integration ?

How it works basically ?

what are the various Parameters to deal with ?

Good answers will be appericiated.

Rgds

Deepak

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5 Answers

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    Former Member
    Oct 01, 2008 at 10:51 AM

    Hi Deepak,

    Customer Data Integration (CDI) includes:

    1.Consolidation and management of customer data from all available sources.

    2. One view of Customer information anytime, anywhere.

    3. Ensures that all relevant department in the company have constant access to the most up-to-date and complete view of customer data available.

    4. Is an essential extension to CRM.

    Regards,

    Varun

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    Former Member
    Oct 01, 2008 at 10:59 AM

    Hi Deepak,

    Please go through the below links. Got from SDN only, may be useful to you.

    https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/10ff8340-7316-2a10-4cba-99b001cf83e2

    Customer Data Integration with SAP NetWeaver MDM

    Regards,

    Jitesh Talreja

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    Former Member
    Oct 01, 2008 at 12:14 PM

    Hi Deepak,

    Customer Data Integration (CDI) is the combination of the technology, processes and services needed to create and maintain an accurate, timely, complete and comprehensive representation of a customer across multiple channels, business lines, and enterprises typically where there are multiple sources of associated data in multiple application systems and databases.

    Customer data has many attributes. Common attributes include customer name, address, phone number and perhaps a social security number.

    Using MDM we can consolidate master data from different system.

    Please go through the following link

    https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/5099ca3a-4ff7-2910-f6b2-e2e3fb7d06be

    Thanks

    Dola Aich

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    Former Member
    Oct 01, 2008 at 12:20 PM
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    Former Member
    Oct 24, 2008 at 08:20 AM

    Hi Deepak,

    If your query has been resolved please mark this thread as answered so that other can ref. to this thread having same queries.

    Thanks

    Dola Aich

    Edited by: DOLA AICH on Oct 24, 2008 10:21 AM

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