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Former Member

How to change the status of the ticket during saving in CRM web ui

Hi Team,

I have a requirement that i need to display the message when the normal change request is withdrawn.

Message to be displayed is 'Enter the reason for withdrawn in the text log'.

If message is displayed the request should not be saved.

Once the text is entered in the text log it has to get saved and also the status has to be changed to withdrawn.

But in my case i am able to display the message when the text is not entered during action withdraw.

But once the text is entered when saving, status is not getting changed instead it is same as earlier.

I am using the BADI's:

EXEC_METHODCALL_PPF

ORDER_SAVE.

Please suggest any solution for this how to change the status during saving.

It is too urgent pls.

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3 Answers

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    Former Member
    Nov 02, 2016 at 08:54 AM

    please reply asap. it is urgent

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  • Nov 02, 2016 at 09:49 AM

    Hi Sneha,

    You are already using the two recommended approaches: An action or the ORDER_SAVE badi (method PREPARE should be used here).

    If they're not working, how did you configure them? Can you also check if the desired status 'Withdrawn' is an available status from your status profile?

    Kind regards,

    Garcia

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    • Former Member

      Thank for the reply.

      Withdraw normal change action is configured in sppfcadm t-code.

      But it was done by functional.

      Once configuration is done in that, this status is visible in action.

  • Nov 28, 2016 at 11:00 AM

    Hello Sneha,

    Check if the status you are trying to set in order_save badi implementation, is the next available status, in the status profile. If not, this could be another reason why status is not set.

    Thanks,

    Kapil Patil

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