Hello Guru's,
I have a peculiar situation. There are about 100+ scenarios out of which just one scenario has a communication channel scheduled (uses availability planning to be opened monthly once for few hours) other channels are always active. This scenario was recently made available in Production.
After this scenario went live, whenever a new communication channel is taken live, it is by default assigned to the only schedule available in the system! (schedule of the channel mentioned in above paragraph) and we had to manually remove the newly moved communication channels from the schedule list every time so that they can function normally !!
Has some one here faced similar issues ?
Thoughts ? Ideas ? Any support in this regard is highly appreciated.
Thanks in advance
Sam