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Former Member

NEED OF BI IN CRM

Hi all,

Please tell me if bSAP-BI is mandatory for CRM projects.

Please tell me in what senarios its required.

Thanks.

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1 Answer

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    Former Member
    Sep 29, 2008 at 01:13 PM

    Hi

    if you mean Business Warehouse, in my opinion it is very important in SAP CRM implementation.

    this is the way when you can get some statistics from activities that sales people save in CRM.

    it is very helpful for analyzing call to and from SAP CRM IC.

    and so on.

    Regards.

    Radek

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