Service desk - Message processor

[Former Member]

Hi ,

I had created more than 15 users as Message processors in the BP with role as Emplyoee. Now in my Issue management , when I try to view the list of them from the processing tab, i can see only the first 15 of them. The rest are not visible.

Is there any restriction on the no. .Or am I missing on anything. And also would like to know in which tabloe are these stored.

Sudha

[Former Member]

Hi Sudha,

BP_GEN is available since the support package stack 15 for solution manager.

Best regards,

Torsten

[Former Member]

Hi Srini,

I see the userdids BP added to the org structure already .

Another thing is when I try BP_GEN tcode, the system prompts , it does not exist.Is this available in SOLMNA system itself?

Sudha

[Former Member]

Hi srini,

Thats it u hit a nail on the head . thanks a lot .its so simple which i havent figered it out.thanks a lot man

hi sudha,

the transaction bp_gen u can find in spro.

sap solution manager->configuration>basic settings>standard configuration of basic settings>solution manager>business partner-->create key users

then select solution independent from the listed option .

now u will be landing on the transaction be_gen

regards,

vijay.

[Former Member]

Hi VJ,

The manual method of creating the Bps is nothing but creating BPs using Tcode BP. And the automatic method takes u to the tcod DSWP which the solutining tcode. From here once u select a particular solution, we can have the tabs for service des, Issuemanagemnat , etc visible.

Sudha

[Former Member]

Hi sudha,

as you said automatic way of creating BP (solution dependent option from spro)) will land you in transaction DSWP and i dont know how to proceed further from there to create BP.so i selected automatic way of creating BP (solution independent -- from spro) it lands me in transaction BP_GEN and i had created BP in solman and in satellite system.

Regards,

Vijay.

[Former Member]

Hi Vijay,

I remember that you were facing a similar problem of an email not getting triggerred as soon as a support message is created. May I know how you got it solved?

I see all my action profiles upto mark. My BPs are also fine.

Anyone who had got this solved, pls. reply.

Sudha

[Former Member]

Hi Sudharani,

Did you also link the BP numbers with the relevant System-User ID in transaction BP_GEN ?

I suggest you to try the following two steps:

(1) PPOMA_CRM : Link the BP number to SolMan User ID

(2) BP_GEN : Choose the Satellite System concerned, in the list of User IDs it would propose, choose those people you want to include, double click on them, they'd move to the right panel, then click on BP create.

Best regards.

Srini

[Former Member]

HI srini,

i have a doubt in transaction BP_GEN.

it is listing only the user id of mine and another user csmreg.

i dont understand why it is not listing all the user id of that particular satellite system.

is any role need to be added.?

Thanks,

Vijay.

[Former Member]

Hi Srini,

I had assigned th euserid to the BP .And also tried generating the BP from DSWP.Nothing worked for me.

Regarding the PPOMA_CRM, I did not understand how to go about in that tcode. Can you give me a detail on that.

Thanks

Sudha

[Former Member]

Hi VJ,

Kindly refer to [this|; thread. It should solve your doubts, I hope.

Cheers,

Srini

[Former Member]

Hi Sudha,

I haven't used DSWP for the purpose so far; can't comment on that.

As regards PPOMA_CRM, the steps are:

(1) Search for User ID on left handside

(2) Of the entries suggested, double click the correct User ID you want to attach to a BP

(3) This gets passed onto the right hand panel; over there, place cursor on the User ID line and click on 'Assign' icon

(4) In the dialog box, specify text string to opt for the BP concerned and choose from available options

Typically, User IDs in Alphanumeric and BP in Numeric require this way of assignment.

I understand that there is a programme that can actually link the two if both were same number and were based on say, the HR Personnel number.

Cheers,

Srini