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Ticket Work Distribution by position unit org

Apr 15 at 11:57 PM

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Hello Collegues,
my customer need work distribution to assaign to the position unit org employee.
for example, manager unit org A is Peter, but in the future can be John.
So the idea is not change de Rule of work distribution, because the rule is assaign to manager of unit org A.
I try to create the rule, but only is possible to assaign specific Employee ID.
Maybe is a GAP,
Regards

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