I have setup a demo system using the US Demo database and am struggling to work out why no items are being returned when i am trying to search or add an item to a quote or sales order.
Checks i have done already:
1. Items have syncronised - the Items appear in the Catalog > Items, I can search for items in this area, drill down on detail etc. Pricing is visible etc. in WebTools
2. they are assigned to the Online Catalog, the Online Catalog is assigned to the Basic theme, this Theme is set as the default Theme.
To reproduce the issue:
1. Select Sales > Quotes > New Quote
2. Choose Earthshaker (or other BP), click Save
3. CART tab appears, Put cursor in colDescription field
a. Type item code directly in (eg. A00001) then click save .... screen is refreshed but no line data appears.
b. click the blue => to go to search. In ltlKeyword field i have tried terms like print... IBM... and even the item code and then clicked the Display (glasses) icon and nothing appears. In this search screen the other criteria include Online Catalog as the catalog selected, and Make is set and is the Only option.
I am hoping this is just a setup option i have missed. Note: only using the CRM side not Ecommerce.
Your assistance is appreciated.
Brodie