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author's profile photo Former Member
Former Member

Dispute Management update for payments

Hi

We have set up Dispute management, and this will update the status of dispute with AR. I have issues in the update of Paid amounts, for a disputed case.

When I post any payments received against Dispute case in full, and use F-28 for posting, the amount is updated in "Manually cleared" column and not "Paid" column of Dispute case.

I have verified and found that if we post any Partial Payment using F-28, the "Paid" column is updated and if we use any Residual posting using F-28, it updates "Manually Cleared".

As this is confusing, and we are not able to know the real amounts paid, is there a way to check if the amounts paid (fully or residual) be updated in "Paid" column and not "Manually Cleared" column.

Thanks in advance for your help.

Surya

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 04, 2008 at 03:14 PM

    Hi all,

    I found out the resolution for the issue.

    The reason why the "Paid" field is not updated when posting incoming payment for Disputed items is because:

    1. We are using a wrong GL Account (which is not a Bank account) or

    2. The Bank Account we are using to clear is not defined as "relevant to Cash Flow" in the Account Master data.

    So, when you change the master record to have "Relevant to Cash Flow" in the "Create/bank/interest" tab, your dispute case is updated correctly, whenever you post incoming payments using correct Bank Accounts. This way we have a clear picture of what the amounts we actually received and amounts written off manually.

    Hope I should have all points 😊

    Regards,

    Surya

    Edited by: Surya Kumar on Dec 4, 2008 4:17 PM

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