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SAP C4C - can the homepage with the tiles view be navigated to a custom landing page automatically?

Hi Community,

We have a requirement where we are looking for the agent to auto-navigate from the homepage directly to a custom page which displays the caller's account related information (this is a custom page with ALPs, Custom Panes, OWLs etc - inside an EC), - as soon as a call is received to the agent.

We are planning to have this custom landing page and want to check if this can be autotriggered on receiving a call from the CTI.

It would be very helpful if you can suggest if this is achievable.

Thanks in advance.

Paresh

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1 Answer

  • Best Answer
    Apr 14 at 05:01 PM

    Login to the system in HTML5 (as this feature is available only in html 5) -> Go to Home page -> Choose Adapt -> Again Choose Adapt --> Create New Tile.

    For the field 'Type'. there is just one option called 'URL'. Enter the custom page URL.

    Note: Currently, only URL tiles are supported.

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