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Former Member

Issues facing while working in Change Control Management Analytics

Hi Thomas,

I want to ask you few queries in SAP Solution Manager 7.2

1) I need your help to understand the calculation formula applied to calculate the ratio of Request for Change. Please have a look on below images.

How to calculate 118% from Created RFC and Closed RFC?

It is showing different result in DataGrid tab.

2) Secondly the Scenario is as follows:

When we run the CRM_SOCM_SERVICE_REPORT report and forcefully withdrawn the CD's it should goes to withdrawn status but here it's showing in the backlogs . Could you please help me to find why this is happening?

Please find below images for you reference.

You can see the withdrawn document is again showing in backlog.

Please help me to understand it better. Looking forward for you reply.

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