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Former Member

Sales order cancel

1)Can we cancel the Sale order

2)Can we reject the Sale order, if yes how

3)Sale order is crearted but not delivered, customer made down payment through pament card and its captured in SO, now customer want to cancel the SO, how payment return to cutomer, pls help providing steps in system settings.

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3 Answers

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    Former Member
    Sep 26, 2008 at 05:25 AM

    Hi,

    1. No, we can't cancel the Sales Order, once created. We may delete it.

    2. We can reject sales order either at Hearder-Level or Item-Level. Do you require more info. on Sales Order rejection?

    3. I haven't configured Payment Cards in real-time; so it would nor be adviceable to share bookish-knowledge. Let other Elite members of the forum, comment on this.

    Best Regards,

    Amit

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    Former Member
    Sep 26, 2008 at 05:29 AM

    Hi,

    You have created a sales order but you have not at created any subsequent document like delivery. so you can delete the sales orderd but it is advisble dont delete any sales document .

    you can reject a sales by putting reason for rejection. you can find the reason for rejection tab in sales order overview scree.

    regards,

    Sumith

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    Former Member
    Sep 26, 2008 at 07:47 AM

    Hi

    satish c

    >1) Can we cancel the Sale order : - Sales order can not be cancel it can be deleted ( if no delivery,PGI doc are prepared)

    >2) Can we reject the Sale order, if yes how : - U can reject the sales order at header level as well as at item level if u don't won't to delete the entire sales order but only a line item by entering the "Reason For Rejection".

    Hope this will help you.

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