CR Developer 2008 extremely slow to open... and other problems

[Former Member]

Hi all,

I'm having problems with Crystal Reports 2008

When I click on the icon, the CR window opens straight away, but it takes a full 8 minutes before the Start Page loads. During this time, I can't click on anything (theres just an hour glass).

I've tried uninstalling and reinstalling (twice) and I'm still having the problem.

Also, once it eventually loads, I can't get to the Page Setup options. It just comes up with an "Out of Memory" error. I've tried removing all the printers as suggested elsewhere on these forums and reinstalled (as mentioned before) but the problem remains..

Any help would be greatly appreciated.

Kyle.

[Former Member · Accepted solution]

Hi Kyle,

Same thing happened to me and yet other people on my team had no problem.

In my case it also took 8 minutes to open.

Once it opens, go to the help menu and uncheck the "check for updates on start up".

This fixed it for me.

Regards

Malcolm.

Edited by: Malcolm Russell on Sep 26, 2008 6:55 AM

[former_member11696]

Please re-post if this is still an issue to the .NET Development - Crystal Reports Forum or purchase a case and have a dedicated support engineer work with you directly

[Former Member]

First problem solved, second ongoing.

[Former Member]

Hi Kyle,

Have a look to this thread:

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Hope that helps!!

Regards,

Shweta

[former_member260594]

Kyle,

Not sure why it takes so long to open but for the Page Setup issue there have been previous instances of this where there is a printer(s) on the machine that is listed under printers in the control panel but that printer(s) does not have any files that it needs installed. Check your printer folders to ensure that they do in fact have the neccessary files. If they don't then delete the printer or reinstall it.

[Former Member]

Disabling the 'Check for Updates' option has solved the issue of CR taking a long time to load but the Page Setup 'Out of Memory' error remains.

I'm not sure I 100% understand what you're suggesting Graham.

I have 6 printers installed, all work fine with other software. I have tried removing and reinstalling them but the problem remains.

I've even removed all the printers, reinstalled CR with no printers installed (so it just has 'Fax Printer' and 'Microsoft Office Document Image Writer' in the Printers and Faxes window) and the problem still occurs.

Any other suggestions?