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Former Member

Problem with prio 1 messages outside business hours

Hello experts,

I've configured my service desk and it's working but messages created with priority very high (prio 1) outside business hours are not being forwarded to SAP automatically. I've already applied corrections from note 1084744 but I see they are in case you are using action profile AI_SDK_STANDARD and I've configured SLFN0001_ADVANCED because AI_SDK_STANDARD wasn't working for sending messages to SAP (no action 'Send to SAP').

I'm using Incident Management and SLFN transaction type.

What else could be wrong in my configuration so that messages aren't being sent to SAP?

P.S: I've also mantained business partner calling times

Any help will be highly appreciated

Maria Valdes

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1 Answer

  • Best Answer
    Sep 26, 2008 at 05:58 AM

    Hi Maria,

    I assume, that you are configuring the VAR scenario.

    These SAP Notes are relevant:

    [http://www.service.sap.com/sap/support/notes/1023598|http://www.service.sap.com/sap/support/notes/1023598]

    [http://www.service.sap.com/sap/support/notes/1084744|http://www.service.sap.com/sap/support/notes/1084744]

    You should choose AI_SDK_STANDARD.

    The missing action "Sent message to SAP" will be available, if you select status "Sent to message" manually.

    SAP will document this missing configuration in a SAP Note latest in Oct. 2008.

    Best regards,

    Ruediger

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    • Former Member Former Member

      Hello,

      Yes it is corrected now, we had to apply the latest Support Packages, there was one problem where the code had an endless loop and it was fixed with those support packages.

      Best regards,

      Maria