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Former Member

action profile in service desk

Hi

I have the next problem.

I use the service desk, and copy the action profile SLFN0001_ADVANCED in ZLFN0001_ADVANCED but when we asigned the action profile in the transation type ZLFN, the Message can not be to create. and we used the action profile SLFN0001_ADVANCED the Message was successfully created.

Anybody know, what will we need to do ?

Thanks....

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5 Answers

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    Former Member
    Sep 26, 2008 at 05:08 AM

    from wher r u posting the ticket.

    Have u assigned the correct Action and Status profile for ur transaction type.

    While posting the ticket hav u configured for ur Zlfn transaction type.

    Please provide more data.

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    Former Member
    Sep 26, 2008 at 07:06 AM

    Hello,

    Execute tcode SPPFCADM.....

    There you have to select DNO_NOTIF Application.... scrolll down to get this application.....

    Now after selecting that application, click on "Define action profile and actions" tab.....

    Now you will get 2 actions profiles there....

    Select action profile SLFN0001_STANDARD_DNO...

    This action profile has two actions....

    Select action SLFN0001_STANDARD_DNO_CRM....

    After selectiing click on "processing type"

    In this Settings method call tab, select Change Processing parameter, there change the Process_type to the one you desire as ZLFN.

    Regards,

    Nikhil

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    Former Member
    Sep 29, 2008 at 10:40 PM

    Hi.

    The problem is when I create a message with the operation type ZLF1 and it has asign the action profile SLFN0001_ADVANCED the message is creating very well, but when and used the action profile ZLFN0001_ADVANCED the message was not created

    the action profile ZLFN0001_ADVANCED is a copy to the action profile SLFN0001_ADVANCED and still do not have any modification.

    Thanks....

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    • Former Member Former Member

      Hi.

      I have to need create other action profile because I am going to use other

      date profile.

      I have to need define, if message was created to 2 hours later, the system have to change the

      prioty by very high.

      Thanks...

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    Former Member
    Sep 30, 2008 at 06:00 AM

    Hi Alfredo,

    how do you create the message? Did you copy as well the conditions for the action definitions?

    Regards,

    Torsten

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    Former Member
    Feb 04, 2010 at 07:29 PM

    Solved

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