Hi ,
In service Desk, when I try to send an automatic email to the "reported-by" partner when status become "in-process": I see in the action log:
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No communication data could be determined from address
Message no. SPPF_MEDIA032
Diagnosis
No recipient could be determined for the transferred address.
Company address: (an empty field)
Personal address: (an empty field)
System Response
Processing cannot be performed.
Procedure
Check whether address data has been entered in the central address administration for the required processing type.
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Email adress is entered in BP for the reported-by partner, SCOT is properly configured (I am able to send email to support team), Action profile is created and a condition with start condition: "&BUSINESSOBJECT.CURRENTUSERSTATUS& = E0002SLFN0001" exist, smartform is activated... What else can it be?
Regards
François