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Former Member

Send email to reported-by partner No communication data could be determined

Hi ,

In service Desk, when I try to send an automatic email to the "reported-by" partner when status become "in-process": I see in the action log:

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No communication data could be determined from address

Message no. SPPF_MEDIA032

Diagnosis

No recipient could be determined for the transferred address.

Company address: (an empty field)

Personal address: (an empty field)

System Response

Processing cannot be performed.

Procedure

Check whether address data has been entered in the central address administration for the required processing type.

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Email adress is entered in BP for the reported-by partner, SCOT is properly configured (I am able to send email to support team), Action profile is created and a condition with start condition: "&BUSINESSOBJECT.CURRENTUSERSTATUS& = E0002SLFN0001" exist, smartform is activated... What else can it be?

Regards

François

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1 Answer

  • Best Answer
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    Former Member
    Sep 25, 2008 at 02:35 PM

    Hi,

    in tx: BP there are two possible fields/sections for the email address. You probably used the wrong one.

    /cheers

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    • Former Member Former Member

      Thank you Nikhil,

      In the action profile, inside the partner determination for the action section, the partner function was properly configured to SLFN0002.

      But I found that the checkbox "Partner-Dependent" to the left was not ticked!!!!

      That works perfectly now ! Thanks again

      François