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SRM Reports in Portal - resolvingMode changed after upgrade


SRM Reports in Portal are displayed via a LPD_CUST launchpad. The issue is, since the portal and SRM upgrade to 7.5 recently, the links that launch the applications (see screenshot) throw the dreaded no iView found OBN error. Looking at the OBN post urls, I've found out that the value of resolvingMode has changed from 'Default' (pre-upgrade) to 'sourceRole' after the upgrade, and this breaks the OBN links.

The required iViews do exist in the Navigation folder of the role in question, but as the LPD_CUST is rendered by a standard iView from the 'Commons Parts ERP' folder (which is not part of the role in question), the resolvingMode=sourceRole breaks the OBN flow.

Post response to a call to display Shopping Cart AFTER upgrade (navurl resolves to iview from common erp folder)


Call to Shppoing cart before upgrade


Any ideas to resolve this are much appreciated.srm-reports1.pngsrm-reports2.png



srm-reports1.png (27.1 kB)
srm-reports2.png (31.3 kB)
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1 Answer

  • Apr 13, 2018 at 02:21 PM

    Hi Rajit,

    Can you provide screenshot of your SRM iview LPD_CUST configuration?

    Best regards,


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