Skip to Content
0
Former Member
Sep 25, 2008 at 07:55 AM

Is it possbile for the agent to automatically accept the incoming calls?

24 Views

Hi, colleages:

I want to set the automatical rule for the IC agents who followed the business rule which each incoming call must be picked up within 3 times bell rings.

Is it possible in CRM 2007 that force agent to connect the call without click the button ''Accept" ?

Thanks alot

Yan