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What is a UUID in SAP Hybris C4C ?

What is a UUID in SAP Hybris C4C ? I am working on predetermining the URLs for direct navigation for business users.

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  • Best Answer
    Apr 16 at 07:57 AM

    Hi Ruchika,

    UUID is a Universal Unique Identifiers which is used to navigate business users directly to specific items of interest. For example Tickets, accounts, opportunities etc.,

    As mentioned in the help center guide,

    https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1802/en-US/186e89d9763d1014b759b19d50be576b.html

    URL for UUIDs looks like below

    https://myNNNNNN.crm.ondemand.com/sap/byd/nav?bo=[x][&]nav_mode=TI[&]param.Key=[y]

    To predetermine the URL for a UUID, modify the sample URL as follows:

    1. Replace NNNNNN with the numbers that are associated with the URL of your specific tenant.

    2. Modify each instance of [&] by deleting the brackets surrounding the ampersand.

    3. Replace [x] with the technical name of the item type, as provided in the preceding table.

    4. Replace [y] with the 36-character global unique identifier (GUID) of the item to be opened by the user.

    Example to navigate to a ticket using workflow e- mail,

    URL will look like below

    https://myNNNNNN.crm.ondemand.com/sap/byd/nav?bo=COD_SRQ_AGENT_TT&nav_mode=TI¶m.Key=#TID#

    And placeholder #TID# is Ticket ID.

    Regards,

    Sandeep

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