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Unable to update a Service Ticket from SAP PI in SAP C4C

Hi Everyone,

We have our SAP C4C tenant connected via SAP PI middle-ware to an application maintained by third -party. We are using Manage Ticket interface to create and update Service Ticket.

Ticket creation works fine when we pass the request from SAP PI.

When we try to update a Ticket we are having some issues.

Please see the document attached with the Update request and Update response structure.

Regards

Samit

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1 Answer

  • Apr 16 at 02:57 AM

    Dear Samit Patnaik,

    The error could be due to <BusinessTransactionDocumentReference actionCode="02"/>. Try to remove this and execute the ws call - check the result.

    Regards,
    Manideep Satya

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    • Hi Manideep Satya ,

      Thanks for that. We tried executing as suggested , still we face the same issue. Please have a look below.

      3 040(/MBF_A2X_CORE/) BPR.PUR 3 Only" target="_blank">http://schemas.xmlsoap.org/soap/envelope/'> 3 040(/MBF_A2X_CORE/) BPR.PUR 3 Only list complete transmission (LCTI) allowed for SERVICE_REQUEST-BTD_REFERENCE - BTD_REFERENCE_CTI


      Regards

      Samit