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Former Member
Sep 24, 2008 at 08:11 PM

Considerations for setting up Return Order for Discontinued Product

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What are your thoughts on implementing a process to allow discontinued materials on return orders for product repairs? Some considerations we have encountered are below; please reply if you have thoughts on any/all:

-- how to allow the discontinued product on a return order but not on a regular sales order (we were thinking one option would be to customize listing/exclusion table functionality to include sales order type and set up condition records that include just the return order type + customer + material combination?)

-- how to allow the discontinued product to be restricted to just the customer who is returning the material (listing/exclusion sounds like the way to go here)

-- how to properly discontinue a product that might come back for warranty repairs (ie, should it be a certain material master flag rather than the flag for deletion in a plant?)

-- if returns come back to a different plant (even a virtual one), would that make any of this easier, especially wrt flagging for deletion?

Thanks and regards.