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CRM 7.0 EhP2 Interaction center and blue crystal skin

Apr 11 at 09:59 PM

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Hello experts,

We are trying to use the Blue Crystal skin on CRM 70 Ehp2. However for Interaction center business role, there are a lot of issues despite the bunch of OSS note applied.

Is it true that "The Blue Crystal skin for IC is only available from EhP3 and other higher releases" as mentionned in OSS note 2239424 - Blue Crystal Theme in Interaction Center This note was released 2 years ago (09.11.2015) so I was wondering if maybe someone use this skin on CRM 7.0 with Ehp2 and maybe could provide some guidance.

Thank you for your help.

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1 Answer

Corrine Guan
Apr 16 at 07:40 AM
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Hello Patrick,

No, Blue Crystal skin for IC is still only supported after EHP3. In EHP2, it is not supported.

You said 'despite the bunch of OSS note applied', may I know which notes you implemented in order to fix the Blue Crystal problems? Are they notes in component 'CA-WUI-UI'? They should not be the notes in 'CRM-IC' components, right?

Best regards, Corrine

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