Does anybody know if it's possible to have an integration between two or more Solution Manager?
E.g., one Solution Manager on customer side to raise the ticket and for 2nd-level support. The second Solution Manager on the provider side for 3rd-level support.
The tickets should be forwarded from 2nd-level customer side to 3rd-level provider side. And also back to customer for solution delivery.
Does this work and how?
I appreciate every help I can get.
Thanks in advance,