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Former Member
Sep 24, 2008 at 07:13 AM

Integration between multiple Solution Manager for Service Desk


Hi all!

Does anybody know if it's possible to have an integration between two or more Solution Manager?

E.g., one Solution Manager on customer side to raise the ticket and for 2nd-level support. The second Solution Manager on the provider side for 3rd-level support.

The tickets should be forwarded from 2nd-level customer side to 3rd-level provider side. And also back to customer for solution delivery.

Does this work and how?

I appreciate every help I can get.

Thanks in advance,