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Former Member
Sep 24, 2008 at 03:40 AM

Password Locked

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Hi All,

One of my accounts encountered the following error while trying to login to the portal: "Authentication failed. Password locked"

I searched for this user under identity management and this is what I get:

Password Locked - Checked

User Account Locked - Unchecked.

When I click on the modify button, only the 'User Account Locked' option is available for me to uncheck. Where can I disable the 'Password Locked'? And what is the difference between password lock and account lock?

I am using LDAP as the source.

Thanks.