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customerod java application - Employee Central Service Center

Does anybody have any experience setting up either the Employee Central Service Center portal for C4C - or the related Customer Portal for C4C.

We are attempting to implement Employee Central Service Center - and have installed the AskHR site - but are having issues with the tiles that are referencing "dest.customerod". We do not know how to configure our customerod Destination in Hana Cloud Platform - we also do not appear to have a seodportal java application installed.

We've been struggling for several weeks now and haven't had much success via the support ticket route - any help much appreciated!

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5 Answers

  • avatar image
    Former Member
    Nov 01, 2016 at 10:15 PM

    Hi,

    yes you need to follow these steps

    Open the Hana Cloud Platform cockpit

    1. First enable the principal propagation

    entering the account cockpit and go to Trust

    on the Local Service Provider tab, click on edit

    change the property Principal Propagation to enabled and save the change

    2. Create Destinations on Portal Service

    Move to the HANA Cloud Portal service ... On the left side click on configure Service. Add destination as follow:

    Name=customerod

    Authentication=AppToAppSSO

    Type=HTTP

    ProxyType=Internet

    URL=https\://<seod application>-<customer account ID>.<account landscape domain>

    For the URL get to the account cockpit under Subscription. Open the subscription of the account to the seodcustprod application and copy the URL.

    In the next step the destinations API_CUST and UI_CUST under the subscribed JAVA Application seodcustprod application needs to be created.

    Therefore access over the HANA Cloud Cockpit the Subscriptions Tab and the Subscribed JAVA Application seodcustprod.

    Under Destinations the following destinations needs be be created.

    API_CUST destination

    Name=API_CUST

    URL=<C4C CRM URL>

    ProxyType=Internet

    TrustAll=true

    Type=HTTP

    Password=<C4C technical user password>

    Authentication=BasicAuthentication

    User=<C4C technical user ID>

    CloudConnectorVersion=2

    The techncial user comes from Communication Arrangement -> User credentials in C4C.

    UI_CUST destination

    Name=API_CUST

    URL=<C4C CRM URL>

    ProxyType=Internet

    TrustAll=true

    Type=HTTP

    Password=<C4C system admin user password>

    Authentication=BasicAuthentication

    User=<C4C system admin user ID>

    CloudConnectorVersion=2

    The C4C admin user details can be retrieved from the C4C Key User

    3. Technical and Admin User in C4C

    For creating the technical user __PORTAL go to Administrator -> Communication System

    For the admin user PORTALADMIN go to Application and User Management -> Create business user

    Hope that helps

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  • Nov 02, 2016 at 09:47 AM

    Hi Silvia.

    Thanks for the information - Matt and I are working together on resolving this particular issue. This seems to match some of the information we have in the Ask HR guide, but we have a couple of follow-up points.

    As Matt noted we don't have SEODPORTAL so we can't add destinations to it. Do you know how to install it? We do have one called PORTAL but we're working on the basis that isn't correct based on screen shots we've seen in the guides.

    In regards to creating the user accounts presumably the business user simply needs a business role that will permit access to basic ticket information. The technical user I'm less sure about. As I understand it (and I may well be somewhat confused on this one as C4C is a relatively new area for me) a technical/communication user can be defined as part of creating a communication arrangement and that in itself requires a communication system to be defined. Is there a guide somewhere that explains what to enter into these to enable communications for SEODPORTAL. The only reference in Employee Central Service Centre implementation around this looked to be to Employee Central replication and so not HANA Cloud Portal related.

    Regards,

    Stephen.

    ,

    Hi Silvia.

    Matt and I have been looking at this, but we can't follow this:

    "For the URL get to the account cockpit under Subscription. Open the subscription of the account to the seodcustprod application and copy the URL."

    As per Matt's original query "we also do not appear to have a seodportal java application installed". We have a portal application but no seodportal.

    Do you know how we can install the seodportal application into the cockpit? We're working on the basis that "seodportal" is not the same as "portal" ... but perhaps it is?

    In terms of defining a business user account that seems pretty straight forward and presumably simply needs a business role that will give it enough access to access employee support ticket data. However I think for creating the technical user we would need to define a communication system and a communications arrangement but I haven't noted anything in the Ask HR implementation guides that references the details for doing this. Is there another guide for setting up these kinds of communications configurations for Ask HR that we can reference?

    Regards,

    Stephen.

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  • Nov 02, 2016 at 09:48 AM

    Sorry about the above response. The new SCN lost my original post so I had to rewrite it and then it miraculously merged them when I resubmitted :(

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  • avatar image
    Former Member
    Nov 03, 2016 at 08:37 AM

    sorry for my late response. I see my response was also not saved.

    I had a look on the current capabilites. I implemented the support side by side scenario 2 years ago. Now it is much easier :)

    You do not see the seocustprod as this is a subscription and it is licesend. (seocustprod subscription is the old way. If you still want to go with that you need to open a ticket against the hana cloud platform. please also get in touch with Former Member

    The new way of doing it is to use support site accelerator.

    Now you can use predeveloped sapui5 apps from sap and customize it by your own and also extend it :)

    https://blogs.sap.com/2016/08/03/support-site-easy-to-create-easy-to-consume-fun-to-use/

    You find there also a youtube video with a step by step guide how to create the portal site (download) how do add the apps in your account (download) how to create the destination to C4C and how to create the technical user.

    If you still want to go with the old scenario by subscription please contact Ifat Shwartz ... as already 2 years ago it was recommended to build for a productive scenario your own apps and to not use the subscription.

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  • Nov 03, 2016 at 12:22 PM

    Hi Stephen, Silvia,

    While the newer version of the portal will be a great improvement to the service, it is still only available for C4C projects.

    For Employee Central Service Center, you still need to use the old service.

    If you experience any issue with the set up of the "old" portal, please do create a support incident.

    Natalia

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