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Former Member

Problem with keydecoder.dll in Crystal Reports 2008 Trial Version

Hello,

My company is interested in purchasing Crystal Reports 2008 and has asked me to download and try the trial version. However, I have been running into a keydecoder.dll problem. Setup was smooth and here are the details:

Problem message:

"Crystal Reports: Application Error Couldn't load keydecoder.dll"

I have Windows Vista and I have already configured all permissions and administrative rights to the problem to full control. I have also attempted to drag the keydecoder.dll application extension out of win32_x86 to the file folder crystal reports 2008. I have also already attempted to reinstall and making a new program file location named 'Crystal Reports 2008'.

I'm running out of ideas and would appreciate some help. Thank you

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Sep 23, 2008 at 06:29 PM

    Try the following and see if it works:

    Grab the keydecoder.dll file from <<Install Directory>>\BusinessObjects Enterprise 12.0\win32_x86 folder

    (Default is C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86 folder

    Place the dll file into <<Install Directory>>\

    (Default is c:\Program Files\Business Objects\....)

    Try to run Crystal Reports.

    Regards,

    Shweta

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    • Former Member Ludek Uher

      Hi Ludek

      I just purchased and received a copy of Crystal Reports 2008 Visual Advantage which I installed on my pc running windows Vista. I am getting the keydecoder.dll error.

      I tried adding the keycode I received on my order confirmation to the License Manager but am getting an error that says my key code is not valid.

      Also, I cannot register my key code on www.businessobjects.com/register/content.asp

      my keycode begins with CA51C-

      any suggestions?

  • author's profile photo Former Member
    Former Member
    Posted on Sep 24, 2008 at 02:24 PM

    Thanks for the help, but this did not fix my problem...

    Again, when I open the file location it directs me to win32_x86

    This is starting to get really frustrating. My company is starting to lose interest....

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    • Former Member Former Member

      We've been constantly getting this problem on all our Crystal reports 2008 SP2 installs. Re-installing SP2 makes the error go away for a while, but it keeps coming back.

      I stumbled across a solution this morning which seems to work:

      Copy the keydecoder.dll file from the "<installdir>\BusinessObjects Enterprise 12.0\win32_x86" folder to "<installdir>\common\4.0\bin".

      I got the idea from a fix for this same problem on Crystal XI on the SAP KB (article 1198801), which said to change the CommonFiles registry key. The registry key appears to be correct, but the keydecoder.dll isn't in that location by default.

      I just hope this is a permanent fix!

  • author's profile photo Former Member
    Former Member
    Posted on Aug 18, 2011 at 06:24 PM

    Found the answer. This happened to me with Crystal Reports 2008 SP2 + FP2.2

    Go to Control Panel

    Add/Remove Programs

    Find the FP2.2 entry and Click on REPAIR

    Fixed the issue.

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