Hello Folks,
Can somebody tell me what´s the action/behaviour behind the button "Hold" (or "Inwait"), in webclient?
My first guess it´s a kind of stop the clock (stop counting time from the attendance of a customer for example), to research some information of knowledge base or kind off.
If it´s not this, could I, create an action to enable stopping counting the time, of attendance.
thanks
Luiz David