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Former Member
Sep 23, 2008 at 02:08 PM

Whatu00B4s the action behind button "Hold" in webclient

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Hello Folks,

Can somebody tell me what´s the action/behaviour behind the button "Hold" (or "Inwait"), in webclient?

My first guess it´s a kind of stop the clock (stop counting time from the attendance of a customer for example), to research some information of knowledge base or kind off.

If it´s not this, could I, create an action to enable stopping counting the time, of attendance.

thanks

Luiz David