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Oliver Schultze

Golden Record - Interaction with ID_ORIGIN that is existing on two or more contacts

Apr 11, 2018 at 02:31 PM | 71 Views | Last edit Apr 12, 2018 at 07:08 AM 4 rev.

Hi All,

we are on yM Cloud 1802.

If two interaction contacts (A and B) have the same email address or the same phone number (in our system email is non-shareable and phone number is shareable) and afterwards it is loaded:

  • an interaction with the same phone number OR
  • an interaction with the same email

than these interactions are not visible on both contact profiles of contact A and B.

What has happened with these interactions?

BR/

SAP Marketing
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2 Answers

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    Yuvaraj Shanmugam
    Apr 11, 2018 at 02:36 PM

    Hello Oliver,

    Can you tell me how you posted the interaction?

    If possible, provide me the data set (excluding the personal info of course).

    Just for information, Did you take a look at the 'Import Monitor' app ?

    That could tell you if the interaction update is successful or not.

    Thanks,

    Yuv

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    • Oliver Schultze
      Apr 11, 2018 at 03:11 PM

      Hi Yuvaraj,

      what do you think should happen in the system of you load an interaction with an ID_ORIGIN that exists more than one time in the system? I dont think there exists any logic for that.

      I always check the log files and all was loaded without errors.

      The files that I have loaded are:

      and

      The are existing two contacts with this phone number and this email address.

      Thank you anyway for your help.

      Cheers,

      dataload1.png (3.7 kB)
      dataload2.png (4.6 kB)
  • avatar image
    Kunal Bansal
    Apr 12, 2018 at 06:27 AM

    Dear Oliver,

    Please check the idea - https://influence.sap.com/sap/ino/#/idea/205751.

    I hope this is the scenario you're looking for, it's acknowledged by us and in review.

    Best Regards,

    Kunal

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    • Oliver Schultze
      Apr 12, 2018 at 07:11 AM

      Dear Kunmal,

      thank you for your answer :-). I still dont understand what has happened with the interaction?

      As the interaction has an email as ID_ORIGIN that is assigned to two or more contacts how technically SAP yM is handling these kind of data loads?

      BR/