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author's profile photo Former Member
Former Member

OSS NOTES

Hi,

Can anyboy tell me the complete procedure how to raise OSS notes.

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3 Answers

  • Posted on Sep 23, 2008 at 09:14 AM

    Hi Manish...

    You mean how to raise a ticket with SAP via support portal?

    Thanks,

    Safeer Rahman

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 23, 2008 at 09:17 AM

    Hi,

    You have to log in to:

    http://service.sap.com/

    There go to SAP Support Portal. Keyin your user-id and password (Imp: Please save your password, if secured on to your PC/ Laptop, as it will ask time to time in between).

    There Click: Help & Support.

    Further Click: Report a Product Error.

    Now, you have to explain your error by keying-in entries within different field as you process it in SAP-System (its not like writing a simple mail).

    This is because SAP has specific consultant for specific requirement though its from

    SAP-SD --> Billing -->

    1. Copying from another source document, Or

    2. At the time of saving the doumnet, say for an example.

    Though these query are related to SAP SD and that to Billing, there might be different consultants to handle/ resolve specific error.

    Once, you log the query; Save it.

    Best Regards,

    Amit.

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    • Former Member Former Member

      Dear Shiva,

      In boarder perspective, when any company implements SAP-System at their end, SAP A.G. provides a Customer-Id for further Support and Maintainance.

      All communications, made through http://service.sap.com, between your Company and SAP will be logged with this Customer-ID only.

      Best Regards,

      Amit.

      Note: All your Clients i.e. Development or Quality or Production; are also maintained within this Customer-Id, on to http://service.sap.com

  • author's profile photo Former Member
    Former Member
    Posted on Nov 11, 2008 at 10:49 AM

    Dear Manish,

    Please go to through this link it will help you about OSS notes

    http://www.sapedition.com/5/oss.html

    Log on to www.service.sap.com. Under the SAP Support Portal, click on SAP

    notes.

    I hope this will help you,

    Regards,

    Murali.

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