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problem with a SQL query since the Advantage OLE DB Provider connector since Windev 23

Apr 11 at 01:13 PM

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Former Member

Hello,

I would like to contact you to submit a problem with a SQL query since the Advantage OLE DB Provider connector since Windev 23.

The problem occurs in the following context:

- Advantage OLE DB Provider v.11.10 connector (version 11.10.0024)

- Advantage Database Server Release 11.1 for Windows x86 64-bit (version 11.10.0024)

We have the following alert message:

Window Title : Advantage Client Engine

Message : Exception code C0000005 was generating when calling the user-supplied callbackfunction. It is being disabled.

Button : OK

This message only occurs with a SQL call with WinDev 23 in 64 bits.

Indeed, for the same project, either if WinDev 21 (in 32 or 64 bits) without modification of the code or WinDev 23 (in 32 bits only), the problem does not occur!

If that does not prevent us from recovering the result of the SQL query, it is necessary to click on the "OK" button so that the SQL query runs, which is extremely blocking.

Concerning the setting up of the Advantage Database Server "Suppress Message Boxes" does not change anything (restart of the ADS service performed) and was not activated for testing on other versions of WinDev!

We have also submitted this issue in parallel with PC SOFT, in order to obtain possible solutions to this problem.

However, would you have a clear explanation for this error message and a way to resolve this problem?

I thank you for your response and remain at your disposal if needed.

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5 Answers

Joachim Dürr Apr 12 at 11:19 AM
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I've seen this error code in conjunction with mismatched or missing DLLs.

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Michael Loop
Apr 11 at 01:27 PM
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All I can tell you is that exception code C0000005 means "access denied". Without knowing what the software is doing in the background, I can't say what is causing this condition. Ideally, if PC Soft does not find a problem in their own code, they should open a support incident with SAP so that we can work through it together.

Regards,

Mike Loop
Senior Product Support Engineer
SAP Product Support

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Michael Loop
Apr 27 at 12:49 PM
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Please open a support incident to pursue dump analysis and reproduction of the problem.

Mike Loop
Senior Product Support Engineer
SAP Product Support

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Former Member

I don't have super user account, how can I do?

Best regards.

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If you are able to log onto the SAP Market Place but do not have super-admin privileges, you would need to locate your company's super-admin. When you log in, you can click on "Contact Us" and choose one of the channels for Non-Technical help. They should be able to identify your super-admins.

It should really be PC Soft that opens an incident on your behalf. It seems pretty far-fetched to suggest that we are improperly casting data, but only when version 23 of WinDev is being used on Windows 10.

It might help if you can post the ads_err.* files from the server. Note, however, that some details may be included that could be considered sensitive, such as server names and user logins (without passwords).

Regards,

Mike Loop - SAP Product Support

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Former Member Apr 27 at 10:11 AM
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Hi,

According to Windev engineers who examinate the dump file (linked below), this error is caused by adsoledb64.dll.

They tolds us that's maybe a cast problem which lost the 32bits of pointer most significant byte in adsoledb64.

Here the pastebin link of the crash dump information.

Additional information: This error is launched only on a Windows 10 x64 platform, the applications works well on a Windows 7 x64 platform.

Best Regards

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Former Member May 14 at 08:03 AM
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I don't have a S-USER account so I can't access to the technical support.

I'm stuck, so if you can't analyze the dump file, do you have an idea of this error?

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PC Soft presumably has a a contractual relationship with SAP, so they should be opening a support incident with us. This would allow them to fix the problem for all users.The error indicates that the problem occurs during the execution of a user-defined callback function. Without access to that function, I have no way to analyze the error.

Mike Loop - SAP Product Support

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