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Is there a guide for resolving INS00140 errors?

Is there a guide for resolving INS00140 errors? there was one on this document before but it isn't available any more.

This guide was very helpful and should be rebuilt for both Crystal Reports, Crystal Server and Dashboard Design.

https://apps.support.sap.com/sap/support/knowledge/public/en/1686448

Isn't good enough for Small Business Customers.

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5 Answers

  • Nov 01, 2016 at 06:04 PM

    Gabriel,

    My guess you are referring to the doc I created in 2013:

    "INS00140 Invalid Keycode Error and other Crystal Reports 2011 Installation issues"

    The old URL is: http://scn.sap.com/docs/DOC-35901

    but because it was last updated in March 2014 it did not make to the new Platform yet.

    Or to be correct not indexed yet. As far as i know only docs created or updated after mid of 2015 are indexed.

    I've been told it should be available soon.

    So far I would suggest to use:

    https://launchpad.support.sap.com/#/notes/1638102

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  • Nov 01, 2016 at 07:58 PM

    That guide looks good, but is there anything available that is public facing? This one requires a maintenance contract and SID# but everyone from trial customers to crystal reports customers have the problem, but no maintenance contract.

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  • Nov 04, 2016 at 05:58 PM

    Do you mean the one that says:

    If above steps do not help then it could be a conflict with third party software that uses the same dll name for keycode decryption.

    1. Search the machine for all local instances of "Cryptocme2.dll" (to see what other software may be using it)
    2. Rename the *.dll extension of the identified cryptocme2.dll files, using *.OLD (for example)
    3. Reboot machine
    4. Log on as Admin account
    5. Run the installation again and it should pass the keycode check
    6. Rename cryptocme2.old files back to cryptocme2.dll

    Because as far as I can tell that one isn't public facing, which isn't helping anyone.

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  • Nov 04, 2016 at 05:58 PM

    Do you mean the one that says:

    If above steps do not help then it could be a conflict with third party software that uses the same dll name for keycode decryption.

    1. Search the machine for all local instances of "Cryptocme2.dll" (to see what other software may be using it)
    2. Rename the *.dll extension of the identified cryptocme2.dll files, using *.OLD (for example)
    3. Reboot machine
    4. Log on as Admin account
    5. Run the installation again and it should pass the keycode check
    6. Rename cryptocme2.old files back to cryptocme2.dll

    Because as far as I can tell that one isn't public facing, which isn't helping anyone.

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  • Nov 04, 2016 at 06:16 PM
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