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Former Member
Sep 22, 2008 at 07:57 AM

Viewing Messages in Solman



I have just finished implementating the service desk for a large company. This company has 5 operating divisions and each division has their own support personal. I have also implemented workcenters. I am now trying to setup the service desk in such a way that each opertaing division can only view the messages that are created for their systems. They must not be able to see the messages from all the other divisions. I would also like to specify some sort of access control for projects as well. Where by each operating division can only see the projects for their division. Is this possiable and if so can someone please explain how one goes about doing this.