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Troubles with Cloud Connector

Hello everyone,

I'm having some problems with the cloud connector. I look in the troubleshooting guide

Troubleshooting Guide but my issue is different. I left a picture. That doesn't allow me create new model.

Thank you very much for the help.

Regards.

error-boc.png

model.png

error-boc.png (38.5 kB)
model.png (7.8 kB)
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1 Answer

  • Best Answer
    Apr 10 at 03:18 PM

    Hi Juan Elías,

    It seems that the Cloud Connector is failing to connect.

    Can you see the logs to see more details? It could be simple connectivity: firewall or proxy.

    You can go to the menu "Log and trace files" and check the file ljs_trace.log

    Regards,

    Julian

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