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Troubles with Cloud Connector

Apr 10 at 01:59 PM

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Hello everyone,

I'm having some problems with the cloud connector. I look in the troubleshooting guide

Troubleshooting Guide but my issue is different. I left a picture. That doesn't allow me create new model.

Thank you very much for the help.

Regards.

error-boc.png

model.png

error-boc.png (38.5 kB)
model.png (7.8 kB)
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1 Answer

Best Answer
Julian Jimenez
Apr 10 at 03:18 PM
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Hi Juan Elías,

It seems that the Cloud Connector is failing to connect.

Can you see the logs to see more details? It could be simple connectivity: firewall or proxy.

You can go to the menu "Log and trace files" and check the file ljs_trace.log

Regards,

Julian

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Hi Julian,

Thanks for your answer. I downloaded the file but i can't attach it because is very big.

What i must look in?

Regards.

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Juan Elías Rivero Domínguez

Problem solved. Windows Update was giving error with the firewall.

Kindly regards.

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