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BI Support Tool : Connection to the request port failed

Hi Everyone,

I just installed BI Platform Support tool for BI 4.1 version on a server. Successfully installed and configured JMX to resolve tomcat issues.

But now, while configuring landscapes (tried executing it via Landscapes Configuration / Landscape tools --> Communication analyzer), am getting the following Login error:

The connection to the name server port 6400 was successful but the connection to the request port failed. Ensure the server is reachable by hostname and the request port is open. For more information, refer to the following comment SAP KBA 2151044

Host file has been updated with server and ip address details. I have tried giving hostname, hostname with fqdn, ip address in CMS field.

When I perform communication test, get the following message:

A successful TCP connection was made to xxxxx:6400

As per the guide, server.xml is updated with tomcat remote JMX listener -10001 and 10002. But when I run netstat command for 100001 and 10002 (netstat -noa | findstr 10001 and netstat -noa | findstr 10001) in command prompts, nothing happens and I get blank result.

Please let me know if I am missing something here.

Thanks in advance,


bipts-error.png (23.7 kB)
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3 Answers

  • Apr 10, 2018 at 12:48 PM

    Hi Jaya,

    I have a few questions to help us narrow down the problem:

    1. What happens if you perform a communication analyzer test to the CMS hostname and request port? Is this working?
    2. Go to the BI 4.1 server and open a command prompt and run ipconfig -a, and then run hostname. Record the results for these two commands.

      Next, go to the client computer where you are running the BIPST 2.1. Open a command prompt and run the command ping cmshostname (where cmshostname is your cms host).

      Is the IP Address you got using ipconfig -a on the server match the IP Address that was returned when you ran ping command on the client?

      Is the host name you got from the hostname command on the server the same as the hostname you added to the /etc/hosts file on the client?
    3. On your BIPST client, are you able to connect to the CMS using other BI tools such as Information Design Tool or Webi Rich Client?

    Let me know what you discover.


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  • Apr 10, 2018 at 03:49 PM

    Hi Jaya,

    Once you have setup CMS request port to 8400 then you should test the communication between BIPST client and the server on port 8400. If this test fails, then you have a firewall blocking this port between client and server.

    Let me know what you find out.


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  • Apr 20, 2018 at 01:12 PM

    Hi Toby,

    My network team confirmed that they are not behind any firewall managed by Perimeter protection group therefore the blocking should be at server or service level.



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